Communications Monitor

ViaPath Technologies - Tallahassee, FL

Full-time

Tallahassee, FL

About the position

ViaPath is seeking a Phone/Communications Monitor to join our team in Tallahassee, FL. This role involves providing direct support to customer staff by monitoring and reporting information through the ViaPath Command platform. The position requires excellent listening, communication, and documentation skills, as well as the ability to multitask in a fast-paced environment.

Responsibilities

• Leverage ViaPath provided proprietary techniques and strategies to identify calls for monitoring
• Operate and leverage tools within ViaPath command to efficiently and effectively monitor specified call volumes
• Provide attentive listening to pre-recorded communications between parties for prolonged periods of time
• Accurately detect communications indicative of illicit and/or security-threat behavior
• Accurately document the content of calls containing communication(s) of interest
• Provide timely notification to supervisor and/or customer of all illegal and/or security threat behaviors
• Additional tasks and projects as assigned by manager

Requirements

• Excellent verbal and written communication skills
• Proficient in Microsoft Windows OS and Microsoft Suite
• Proficient typing/keyboarding skills
• Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail
• Ability to work in a fast-paced environment and meet competing deadlines
• Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
• Ability to handle confidential information
• Fluency (written and verbal) in English is required

Nice-to-haves

• Fluency (written and verbal) in Spanish is desired