Communications Officer - Dispatch - Baldwin County Sheriffs Office

About the position

The Communications Officer position at the Baldwin County Sheriff's Office involves processing emergency and non-emergency calls, dispatching law enforcement and emergency units, and maintaining communication with mobile units. This role requires effective communication skills and the ability to work in a high-stress environment, ensuring timely and appropriate responses to various situations.

Responsibilities

• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police information.
• Question callers to determine their locations and the nature of their problems to determine type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches and messages.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals and groups requiring notification.
• Scan status charts and computer screens, contact emergency response field units to determine emergency units available for dispatch.
• Dispatch units available by radio in response to requests for services according to established priorities and procedures.
• Provide radio service to all mobile units.
• Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
• Enter, update and retrieve information from teletype networks and computerized data systems regarding wanted persons, stolen property, vehicle registration and stolen vehicles.
• Maintain access to, and security of, highly sensitive materials.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
• Provide criminal history information, vehicle information and driver's license information.

Requirements

• High school diploma or GED.
• Must be able to obtain and maintain communication certification.
• Must be willing to work overtime and non-standard hours.

Nice-to-haves

• One-year public safety communication/dispatch experience.

Benefits

• Full-time position with a competitive hourly wage of $20.30.
• Opportunity to work in a critical public safety role.