Communications Specialist/Dispatcher CrowdRx

$48,880 - $48,880/Yr

Global Medical Response - New York, NY

Full-time

New York, NY

Ambulatory Health Care Services

About the position

CrowdRx is seeking a dedicated Communications Specialist/Dispatcher to join our team in New York, New York. This full-time position is critical to our operations, as the individual will be responsible for receiving and relaying medical transportation requests to the appropriate medical crew. The ideal candidate must thrive under pressure, maintain composure in stressful situations, and possess a keen attention to detail. The role requires a sharp focus on all aircraft in flight, ensuring that communication is clear and effective at all times. As a Communications Specialist/Dispatcher, you will operate various radios, information systems, and related equipment associated with the Air Medical Communications Center. Your responsibilities will include meeting customer needs in a prompt and professional manner, serving as a resource for program partners, and demonstrating excellent telephone skills and etiquette. You will need to have a solid understanding of applicable Federal Aviation Administration regulations and the ability to relay flight requests rapidly and accurately to the appropriate transport resources. In addition to these core responsibilities, you will participate in ongoing staff development to maintain up-to-date knowledge and skills, promote a focus on patient and crew safety, and assess the need for and initiate the post-accident incident plan when necessary. Clear and concise radio communications are essential, and you will represent Flight Com to both internal and external customers. Collaboration with various teams, including Operational Control, Maintenance, and Aviation, is crucial to facilitate safe and efficient dispatch and flight-following processes. You will also ensure the integrity of reported data through accurate data entry and maintain current knowledge of disaster response processes, participating in evacuation exercises as needed.

Responsibilities

• Meets customer needs in a prompt, professional, courteous, and respectful manner.
• Serves as a resource for program partners.
• Demonstrates excellent telephone skills and etiquette.
• Possesses knowledge of applicable sections of the Federal Aviation Administration regulations.
• Relays flight requests rapidly and accurately to appropriate transport resources.
• Participates in ongoing staff development, maintaining up-to-date knowledge and skills.
• Promotes a focus on patient and crew safety.
• Assesses the need for and rapidly initiates the post-accident incident plan (PAIP) when indicated.
• Communicates clearly and concisely over the radio using appropriate etiquette that complies with FCC regulations.
• Represents Flight Com to both internal and external customers.
• Works well with staff in the Communications Center.
• Collaborates with Operational Control, Maintenance, Aviation, and program staff to facilitate safe and efficient dispatch and flight-following processes.
• Adheres to Flight Com policies and procedures to ensure quality through the dispatch process.
• Ensures the integrity of both internal and externally reported data through accurate data entry.
• Maintains current knowledge of disaster response processes and participates in evacuation exercises.

Requirements

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.
• NAACS, IAMTCS Certification or industry accepted equivalent.
• Emergency Medical Dispatch certification.
• EMT-B or Paramedic certification.
• Proficient in any industry accepted dispatch software.
• Strong customer service skills with a high level of professionalism.
• Minimum 2 years' experience in an EMS/911/Aviation dispatching work environment or two years of work experience as an EMT or Paramedic in a 911 or hospital environment or minimum 2 years customer service experience or dispatching in a non-911 environment with at least 1 year experience in healthcare, EMS, or public safety.
• Ability to remain calm during highly stressful situations.
• Ability to adapt and respond appropriately to evolving work demands.

Benefits

• Comprehensive benefit options through Global Medical Response.
• Opportunities for ongoing staff development and training.