Communications Specialist - Eden Prairie, MN

Optum - Eden Prairie, MN

Full-time - Entry Level

Remote - Eden Prairie, MN

Insurance Carriers and Related Activities

About the position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this hybrid role based in Eden Prairie, MN, you will have the flexibility to work from home and the office as you take on some tough challenges. You will support Optum Communications' teams to advance the strategies within the designated line of business (LOB) teams. This includes providing strategic communications counsel, content development, and brand guidance for main team communication channels such as intranet articles and mass communication. You will be responsible for editing, reviewing, and making recommendations for channel content to ensure adherence to AP Style and content clarity before placing approved final content in channels. Your role will also involve overseeing projects from start to finish, managing timelines, and ensuring all aspects of projects are delivered smoothly and on time. You will coordinate town hall logistics, including scheduling, distributing invitations, providing day-of event support, and handling post-event duties. Additionally, you will maintain intranet business pages for designated LOBs, assist with editorial exploration and story mining, and monitor the Optum Communications mailbox to coordinate responses. Partnering with the LOB Communications team, you will ensure mass communication distribution lists are accurately maintained and oversee the publication and distribution of digital signage to all Optum geographies. You will also learn multiple channel platforms for executing, editing, and managing projects while demonstrating excellent people skills.

Responsibilities

• Support Optum Communications' teams to advance the strategies within the designated line of business (LOB) teams.
• Provide strategic communications counsel, content development, and brand guidance for main team communication channels (intranet articles, mass communication).
• Edit, review, and make recommendations for channel content to ensure AP Style and content clarity before placing approved final content in channels.
• Oversee projects from start to finish, managing timelines and ensuring all aspects of projects are delivered smoothly and on time.
• Coordinate town hall logistics, including scheduling, distributing invitations, day-of event support, and post-event duties.
• Maintain intranet business pages for designated LOBs.
• Assist with editorial exploration and story mining.
• Monitor Optum Communications mailbox, coordinating responses.
• Partner with LOB Communications team to ensure mass communication distribution lists are accurately maintained.
• Oversee the publication and distribution of digital signage to all Optum geographies.
• Learn multiple channel platforms for executing, editing, and managing projects.

Requirements

• Bachelor's degree in mass communications, public relations, English, or journalism.
• 1+ years of corporate communications, public relations, or journalism experience.
• Experience navigating across a complex organization to find information.
• Proven excellent attention to detail and ability to meet project deadlines.
• Demonstrated ability to learn and adapt quickly to new technologies.
• Proven solid writing and editing skills to effectively collaborate with team members.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Proven solid organizational skills and ability to self-manage projects.
• Proven creative thinking, understanding the relationships and interconnections among projects, and logistics management are crucial success factors.
• Demonstrated proficiency with Microsoft programs (e.g., Excel, PowerPoint, Outlook, SharePoint).

Nice-to-haves

• Experience in the health care industry.
• Experience as customer service oriented — listening, understanding, and problem-solving skills.

Benefits

• Work from home flexibility
• Comprehensive benefits
• Career development opportunities