Communications Specialist - Phoenix, AZ - Sign on Bonus up to 7,500 effective through 8/30/2024

Phi Health - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

About the position

As a Communications Specialist at PHI Health in Phoenix, AZ, you will play a vital role in our mission to provide top-tier emergency medical services. This position is essential for orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. You will collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. Your work will directly impact lives, making a difference in emergency situations where every second counts. In this role, you will be responsible for assimilating various forms of information to make quality decisions while performing a wide range of specialized functions and complex communication services. This includes managing requests for transport, assessing and triaging multiple incoming requests, and maintaining radio communications with all airborne aircraft. You will document detailed medical information pertaining to patient conditions and transport activities, which becomes a legal document. Additionally, you will coordinate medical transports by working closely with aviation, medical, and communications departments, ensuring a safe and efficient response for emergency assistance. You will also be tasked with maintaining effective communication with crew members and aircraft, performing constant flight following procedures, and ensuring compliance with FAA and PHI Air Medical policies. Your role will require you to maintain positive relationships with referring and receiving facilities, utilizing good customer service practices to ensure a coordinated response. You will also handle incoming quote requests for long-distance air medical transports, calculate price quotes, and assist with the billing process for quoted patient accounts. This position requires a high level of organization and the ability to function calmly in high-pressure situations, making problem-solving decisions based on the information provided.

Responsibilities

• Assimilate various forms of information to make quality decisions while performing specialized functions and complex communication services.
• Maintain effective communication with crew members and aircraft using a complex, statewide, multi-channeled voting radio system.
• Document detailed medical information pertaining to patient conditions and transport activities, which becomes a legal document.
• Coordinate medical transports by working with aviation, medical, and communications departments in conjunction with the requesting agency.
• Accurately input all flight and ground transport information into the network database, ensuring compliance with FAA Part 135 and PHI Air Medical policies.
• Maintain positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe and coordinated response for emergency assistance.
• Implement proper procedures for notification of administration personnel in the event of incidents or emergencies.
• Attend departmental staff meetings and continuing education meetings as required.
• Receive incoming quote requests for long-distance air medical transports and calculate price quotes based on the closest appropriate fixed-wing base.
• Initiate the front-end billing process for quoted patient accounts and assist with follow-up on accounts as needed.
• Provide outbound follow-up calls to requestors regarding quote status and attempt to identify and fill backhaul flight legs.

Requirements

• High School Diploma or equivalent.
• EMS and/or air medical communications experience preferred.
• Experience in public relations, customer service, marketing or sales, and/or healthcare billing and insurance preferred.
• Medical terminology knowledge preferred.
• Must be computer literate with a good working knowledge of Word and Excel software programs.
• Ability to learn custom and other software programs.
• Excellent customer service skills and ability to function calmly in high-pressure situations.
• Ability to think clearly and logically, making problem-solving decisions based on information given.
• Must be able to pass pre-placement drug screening and background screen.

Nice-to-haves

• Experience in public relations, customer service, marketing or sales, and/or healthcare billing and insurance preferred.
• Medical terminology knowledge preferred.

Benefits

• Sign on Bonus up to $7,500 effective through 8/30/2024