Communications Specialist

Rose's Agency - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

Administrative and Support Services

About the position

The Communications Specialist position at Rose International is a temporary role based in Cincinnati, OH, requiring an onsite presence. The successful candidate will be a corporate communications professional with hands-on experience in developing and writing lending procedures specifically for the Wealth Management Credit Operations and Lending Center. This role involves organizing, reviewing, and rewriting all relevant procedures, working closely with a team of four and collaborating with a larger group of 250 individuals across the country. The position is crucial for ensuring that all communications are clear, effective, and aligned with the company's customer-focused culture. The Communications Specialist will utilize various software tools, including MS Office, PowerBI, and SharePoint, to update, format, write, and organize all Wealth Management Credit Procedures. The ideal candidate will possess a passion for writing and creativity, with the ability to communicate effectively across multiple mediums, including digital, social, and print communications. This role requires a strong attention to detail, analytical thinking, and problem-solving skills, as well as the ability to manage multiple projects and meet critical deadlines in a fast-paced environment. In addition to writing and organizing procedures, the Communications Specialist will develop and implement communication programs aimed at enhancing customer experiences. This includes executing a communications strategy that aligns with major company goals, ensuring consistent messaging, and seeking opportunities to combine resources for effective campaigns. The role also involves tracking performance metrics and adjusting strategies based on results, as well as interfacing with cross-functional teams to ensure accountability and timely execution of campaigns. Understanding business objectives, revenue goals, and the importance of speed-to-market will be essential for success in this position.

Responsibilities

• Create a repository via PowerBI and update, format, write, and organize procedures.
• Develop and implement communications programs to enhance customer experience.
• Provide strong and effective customer communications.
• Execute communications strategy to fulfill major company goals.
• Ensure consistent messaging that conveys a customer-focused culture.
• Seek opportunities to combine messages/resources for effective campaigns.
• Write for multiple mediums, including digital, social, and print communications.
• Adhere to corporate brand guidelines in all communications.
• Develop campaign plans, including timeline matrices and approval systems.
• Track and prioritize tactics and deadlines for communications initiatives.
• Obtain communications performance metrics and adjust strategies as necessary.
• Interface with cross-functional teams throughout the organization.
• Create systems for ensuring accountability to internal stakeholders, including goal setting and feedback.

Requirements

• Hands-on experience in developing and writing lending procedures.
• Proficiency in MS Office, including Word, Excel, PowerPoint, and SharePoint.
• Strong writing skills and a passion for communication.
• Creative thinking with effective verbal and visual communication skills.
• Experience with various communications tools, including email platforms and social media.
• Knowledge of business intelligence and database management is preferred.
• Ability to handle multiple projects and meet critical deadlines in a fast-paced environment.
• Strong messaging skills applicable to various audiences.
• Attention to detail and strong analytical thinking.
• Strong interpersonal skills to work with diverse individuals and groups.

Nice-to-haves

• Experience with video communication tools.
• Familiarity with customer experience enhancement strategies.
• Knowledge of performance metrics and campaign evaluation methods.

Benefits

• Competitive hourly rate between $30.00 and $36.00.
• Opportunity to work in a hybrid model.
• Experience in a corporate communications environment.