Communications Specialist

CAVA - Washington, DC

Full-time - Mid Level

Washington, DC

Food Services and Drinking Places

About the position

At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the pursuit of excellence in everything we do. We are working towards something big, together. The Operations Communications Specialist will be responsible for the execution of the internal communications strategy developed by the Operations Integration team. You will work cross-functionally to ensure operations messaging is clear and consistent across all our internal communication channels and be a key member of our operations services team. The communication will ensure operational success and foster a culture built on five core values: Generosity First, Always; Constant Curiosity; Act with Agility; Passion for Positivity; and Collective Ambition. In this role, you will craft messages and materials for internal audiences, working closely with other Support Center Teams such as FSQA, Tech, Supply Chain, Marketing, Customer Experience, Development, and People + Culture. You will support the Ops Integration Team to deliver rollouts and communications to Operations, both planned and unplanned. Your responsibilities will include measuring success by tracking key performance indicators to determine the effectiveness of current and future communications. You will also partner with Learning and Development to lead in-person and virtual training sessions for seasonal recipe rollouts and other initiatives, continuously developing restaurant resources in partnership with L+D. Additionally, you will create and maintain a feedback loop for operational communications and work as a partner with communications on any executive-level writing or communications. Your role will drive CAVA's mission, values, and competencies through the in-restaurant experience, while managing timeline expectations within and across teams, and earning the trust of Team Members and Managers by consistently embracing CAVA's values.

Responsibilities

• Craft messages and materials for internal audiences, working closely with other Support Center Teams.
• Support the Ops Integration Team to deliver rollouts and communications to Operations - both planned and unplanned.
• Work cross-functionally to deliver key messages from other Support Center Teams and measure success by tracking key performance indicators.
• Partner with Learning and Development to lead in-person and virtual training sessions for seasonal recipe rollouts and other initiatives.
• Continuously develop restaurant resources in partnership with Learning and Development.
• Create and maintain a feedback loop for operational communications.
• Work as a partner with communications on any executive level writing or communications.
• Drive CAVA mission, values, and competencies through the in-restaurant experience.
• Manage timeline expectations within and across teams, delivering on responsibilities accordingly.
• Earn the trust of Team Members and Managers by consistently embracing CAVA's values.
• Show discipline in bringing consistent performance, communication, and attitude to the job every day.
• Actively contribute to your department in order to complete tasks and meet company goals.

Requirements

• 2+ years' experience in corporate communications, public relations, or related role.
• Demonstrated success in developing clear, compelling, and on-brand messaging and materials.
• Proven ability to create and manage effective communications initiatives.
• Outstanding written, verbal, and visual communications skills, demonstrating clarity of thought, ability to influence, and skill in adopting appropriate tone.
• Track record of collaboration and positive, productive relationships with multiple internal partners.
• Passionate, dedicated, and eager to learn, leading with kindness, honesty, and integrity.
• Exceptionally organized, efficient, and detail-oriented with the ability to balance multiple priorities in a fast-paced, ever-changing environment.
• Experience with various desktop publishing and design software (Adobe InDesign, Publisher, WordPress, Canva, PowerPoint, Illustrator, etc.).
• Innovative in finding new and creative ways to effectively communicate.
• Data focused measuring results: developing the ROI for each project measuring reaction, learning, behavior, and results.
• Highly organized and skilled in time management.
• A passion for food, people, and storytelling.

Nice-to-haves

• Proficiency in Spanish is a plus.
• Bachelor's degree in communications, English, PR, journalism, marketing, or a related field.
• Experience with Monday or other project management software.

Benefits

• Competitive salary, plus bonus and long-term incentives.
• Early Wage Access!
• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community.
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution.
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions.
• Free CAVA food.
• Casual work environment.
• The opportunity to be on the ground floor of a rapidly growing brand.