Communications Staff

Santa Cruz, CA

Amusement, Gambling, and Recreation Industries

About the position

While providing the highest level of Guest Service, answers and directs incoming calls in a professional way through a high-volume, multiline phone system for the Santa Cruz Seaside Company and its concessionaires. Monitors and dispatches on multiple radio frequencies including: Operations and support departments. Must maintain confidentiality concerning all guest and employee interactions, conversations, and incidents. Keeps accurate records on ride operational times and updates Digital Sign. Performs various office tasks.

Responsibilities

• Greet every Guest and answer all of their questions thoroughly, while providing consistent, friendly, and quality Guest Service.
• Maintain professional and cooperative relationships with coworkers both inside and outside the Guest Services department.
• Operate a multiline phone system by answering and transferring calls.
• Operate multiple radio frequencies to communicate with Operations and support departments and to dispatch support department personnel as needed.
• Receive and respond appropriately to in-house maintenance, security and employee calls.
• Send confidential e-mails and SMS messages.
• Keep digital sign up to date with current and accurate information.
• Work independently and as part of a team answering multiple radios and phone lines.
• Read, understand and communicate discount coupons, promotions and other important announcements.
• Notify Park Supervisors of rainy day operation.
• Record and log requests for Maintenance.
• Will be trained as a Guest Service Representative.
• Perform other duties as assigned.

Requirements

• Must provide outstanding Guest Service.
• Must have at least one year experience working in a customer service environment, preferably answering phones.
• Previous experience operating a multi-line phone system and radio consoles is helpful.
• Prior experience at, or knowledge of, the Boardwalk is also helpful.