Community Account Specialist

$52,000 - $70,990/Yr

Essex Property Trust - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

Funds, Trusts, and Other Financial Vehicles

About the position

The Community Account Specialist is responsible for managing all accounting operations within the community, ensuring compliance with company policies and providing exceptional customer service. This role involves communication with residents regarding their accounts, processing payments, and handling various administrative tasks related to accounting and customer service.

Responsibilities

• Actively communicate with residents regarding move-in processes, ledger balances, past move-out balances, and eviction status.
• Resolve customer escalations in a timely and accurate manner.
• Maintain high levels of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Ensure compliance with company money management and accounts receivable policies and procedures.
• Responsible for the collection process, including timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Complete accounting responsibilities including revenue management and timely processing of Deposit Accounting and Accounting Month End.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Support legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
• Assist with other ad hoc requests and reports as needed.
• Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders.

Requirements

• High school diploma or equivalent required; college degree preferred.
• One year's experience in a customer service environment preferred.
• Valid driver license and automobile insurance.
• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.

Nice-to-haves

• Experience in project management.
• Ability to comprehend, analyze, and interpret documents.
• Highly organized with demonstrated project management skills.

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching