Community Admin Assistant, Terra West Management Services

Soleil Management - Saint George, UT

Full-time

Saint George, UT

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Community Admin Assistant at Terra West Management Services plays a crucial role in supporting the Community Manager and ensuring effective communication with homeowners. This position involves managing correspondence, processing requests, and maintaining accurate records, all while providing excellent customer service to enhance community relations.

Responsibilities

• Receive and respond to all homeowner calls within 24 hours.
• Receive and respond to all homeowner correspondence within 3 days.
• Obtain bids with specifications by deadline supplied by the Community Manager.
• Type and proof all correspondence, newsletters, etc., as requested.
• Type and log violation letter within 7 days of receipt.
• Log all homeowner violation responses within 2 days of receipt.
• Levy fines using charge sheet on all ongoing violations within 7 days.
• Receive and log architectural requests and process within 2 days of receipt.
• Complete an Association Closeout Inventory list for turnovers.
• Reserve space for meetings and attend meetings as requested by Community Manager.
• Assist Community Manager with all preparation and distribution of regular and annual Board of Director's meetings.
• Pull account histories, homeowner files, etc. as requested.
• Maintain association files.
• Complete the action list provided by the Community Manager by the deadline.
• Serve as backup for the front desk.

Requirements

• Minimum 6 months of customer service and/or office experience.
• Computer proficiency in Word, Excel and Outlook - typing speed 60 wpm.

Nice-to-haves

• Docuware or C3 experience.