Community Assistant Manager

$52,000 - $56,160/Yr

Cloudten Residential - Washougal, WA

Full-time - Mid Level

Washougal, WA

About the position

The Community Assistant Manager at Ninebark Apartments is responsible for overseeing the operations of an income-producing property under the supervision of the Community Manager. This role encompasses various functions including personnel management, leasing, community maintenance, financial oversight, and resident relations, ensuring a positive living experience for residents while maintaining the property’s operational standards.

Responsibilities

• Assist the Community Manager in developing a cohesive team to promote the organization’s quality and professionalism.
• Inspect property common areas, apartment units, and grounds regularly, providing recommendations for improvements.
• Ensure effective administration of move-in and move-out processes, focusing on apartment inspections.
• Collect rent payments from current and previous residents and manage daily community deposits.
• Distribute non-payment notices and follow up on delinquent accounts, including eviction proceedings.
• Adhere to company accounting directives and maintain knowledge of federal and state laws regarding collections.
• Market apartments through phone and in-person promotions, demonstrating features to prospective residents.
• Maintain accurate records of leasing traffic, move-ins, move-outs, and apartment conditions.
• Ensure timely renewals of existing residents and support marketing efforts with input on promotions and advertisements.
• Monitor community market conditions to anticipate changes affecting profitability.
• Supervise community recreational and social activities, ensuring inspections of common areas and vacant units are completed regularly.
• Handle resident service requests and concerns, maintaining positive resident relations.

Requirements

• 2-5 years of experience in property management required.
• Proficient in Microsoft Word and Excel.
• Strong customer service skills and communication abilities.
• Knowledge of Fair Housing regulations and property management software (Entrata preferred).
• Valid driver's license and reliable transportation.

Nice-to-haves

• Experience with property management software is a plus.
• Professional appearance and strong customer service orientation.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time-Off/Holidays
• 401(k) Retirement Plan
• Employee Assistance Program