Community Association Collections Specialist

About the position

Niles, Barton & Wilmer, LLP is seeking a Collections Specialist to join their team in Baltimore, MD. This role is essential for providing customer service and support in recovering delinquent payments from clients. The specialist will handle a variety of tasks including collecting unpaid assessments, researching discrepancies, processing adjustment requests, and preparing documents for trial. Strong organizational and communication skills are crucial for managing a high volume of calls and emails while maintaining professionalism and accuracy in financial record-keeping.

Responsibilities

• Provide customer service and support to clients in recovering delinquent payments.
• Collect unpaid assessments and research payment discrepancies.
• Review and process adjustment requests and administer payment plans.
• Assemble documents in preparation for trial and manage efforts to satisfy judgments.
• Communicate with stakeholders regarding delinquent accounts and payment plans.
• Work with counsel to prepare for Board meetings and client interactions.
• Summarize current delinquent status by collecting information and preparing reports as needed.
• Aid in the preparation of asset, liability, and account entries by compiling and analyzing account information.

Requirements

• At least 1 year of experience in Community Association collections preferred or 2 to 3 years in a related field.
• Excellent verbal and written communication skills.
• Strong customer service skills with a professional demeanor.
• Ability to work well in a team environment.
• Strong attention to detail and accuracy in financial records.
• Proficiency in Microsoft Office Suite, especially Excel.
• Time management and decision-making abilities.

Nice-to-haves

• Some understanding of the Fair Debt Collection Practice Act.
• Some understanding of general bankruptcy principles.
• Some understanding of E-Filing in District and Circuit Courts.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off