Associa - Fort Worth, TX

posted 3 months ago

Full-time - Entry Level
Fort Worth, TX
Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

As a Community Manager Assistant at Associa, you will play a vital role in fostering vibrant communities and ensuring resident satisfaction within our managed properties. This position is designed for proactive and enthusiastic individuals who are passionate about enhancing the living experience for residents. You will be part of a dynamic team dedicated to community management initiatives, where your contributions will significantly impact the overall atmosphere and functionality of the community. In this role, you will act as a liaison between residents and the property management team, addressing concerns, organizing community events, and promoting a positive living environment. Your responsibilities will include assisting in day-to-day operations, managing inquiries, maintaining records, and coordinating property-related communications. You will also help curate and maintain social media platforms to promote community events, share updates, and engage with residents online. Collaboration with the Community Manager will be essential to ensure effective communication channels between residents, management, and other stakeholders. Associa is committed to providing a competitive benefits package to our full-time employees, which includes medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives. We have been recognized as a Great Place to Work for six consecutive years, and many of our locations have been awarded as Best and Brightest, reflecting our dedication to employee satisfaction and community engagement.

Responsibilities

  • Act as a liaison between residents and the property management team, addressing concerns and promoting a positive living environment.
  • Assist in day-to-day operations, including managing inquiries and maintaining records.
  • Coordinate property-related communications and assist in organizing community events.
  • Help curate and maintain social media platforms to promote community events and engage with residents online.
  • Collaborate with the Community Manager to ensure effective communication channels between residents, management, and other stakeholders.

Requirements

  • High School Diploma or GED
  • Minimum one year experience in customer service
  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Knowledge of customer service best practices and conflict resolution techniques at a proficient level
  • Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
  • Able to prioritize, manage time, and meet deadlines
  • Able to interpret verbal and/or written instructions at a proficient level.

Nice-to-haves

  • Community Association experience (3 years preferred)
  • Experience in sales

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
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