Community Association Manager (MAZ2024-7285)

$55,000 - $65,000/Yr

RealManage - Mesa, AZ

Full-time - Mid Level

Mesa, AZ

1,001-5,000 employees

Real Estate

About the position

RealManage is a rapidly growing technology-based HOA management company that values professionalism and hard work. As a Community Association Manager (CAM), you will be the key ambassador for RealManage, providing management, direction, and leadership to ensure the successful daily operations of a portfolio of community associations. Your role will involve delivering professional services and an exceptional customer experience in accordance with service level agreements and the company's guiding principles. You will work closely with the Board of Directors, developers, and builders to manage and operate the community, facilitate solutions to problems, and enhance the home values of each community. In this position, you will serve as a professional advisor to the Board of Directors for each assigned community. You will be responsible for acquiring and maintaining current knowledge of state and regulatory agency statutes, as well as the community's documents, policies, and procedures. Weekly updates on open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity will be part of your duties. You will also have the opportunity to run Board or Annual Meetings and create monthly management reports that depict the actual condition of community amenities and progress on specific key initiatives, along with clear and concise recommendations. Your responsibilities will include assisting the Board with the selection of contractors and insurance carriers, providing vendor management oversight, and ensuring the accuracy and ongoing maintenance of finances. You will build and foster positive relationships with residents to ensure a high level of service and timely resolution of concerns. Conducting business with the highest standards of personal, professional, and ethical conduct is essential, as is the ability to analyze and deal with a variety of situations that could potentially become problems. Overall, this role requires a versatile, energetic, and friendly individual who takes pride in achieving greatness for their assigned communities.

Responsibilities

• Serve as a professional advisor to the Board of Directors of each community assigned.
• Acquire and maintain current knowledge of state and regulatory agency statutes and the community's documents, policies, and procedures.
• Provide weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity.
• Run Board or Annual Meetings and create monthly management reports depicting the actual condition of community amenities and progress on specific key initiatives.
• Assist the Board with the selection of contractors and insurance carriers to maintain and protect the community.
• Provide vendor management oversight, including set-up bid process, through contract and oversight.
• Oversee and approve payment of vendors providing service to community association.
• Develop and submit a complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association.
• Work with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing.
• Build and foster positive relationships with residents to ensure a high level of service and timely resolution of resident concerns.
• Attend monthly Manager's and training meetings as required.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Analyze and deal with a variety of situations that could be potential problems.

Requirements

• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• Associate or higher degree highly preferred.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Nice-to-haves

• Excellent interpersonal skills to manage a wide range of personalities.
• Excellent writing skills for thoughtful, concise, and timely responses to customer concerns.
• Excellent technology skills to manage data utilizing proprietary software.
• Flexibility and humility to serve clients effectively.
• Excellent organizational skills to manage hundreds of owners across a portfolio of properties.
• Ability to work independently in a growing business environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays