Community Association Manager (NFL2024-7425)

$60,000 - $70,000/Yr

RealManage - Naples, FL

Full-time - Entry Level

Naples, FL

1,001-5,000 employees

Real Estate

About the position

The Community Association Manager (CAM) at RealManage serves as the key ambassador for the company, responsible for managing a portfolio of community associations. This role involves providing management, direction, and leadership to ensure the successful daily operations of these communities, delivering professional services, and ensuring an exceptional customer experience in accordance with service level agreements and the company's guiding principles. The CAM will work closely with the Board of Directors, developers, and builders to manage and operate the community effectively, facilitate solutions to problems, and enhance the home values of each community. In this position, the CAM will be expected to acquire and maintain current knowledge of state and regulatory agency statutes, as well as the community's documents, policies, and procedures. Weekly updates on open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity will be part of the responsibilities. The CAM will also have the opportunity to run Board or Annual Meetings and create monthly management reports that depict the actual condition of community amenities, progress on key initiatives, and provide clear recommendations. Vendor management oversight is another critical aspect of the role, which includes setting up the bid process, overseeing contracts, and approving payments to vendors providing services to the community association. The CAM will develop and submit complete and accurate annual budgets, ensuring all deadlines are met while demonstrating thorough analysis and consideration for the association's goals. Collaboration with the accounting team is essential to ensure the accuracy of finances, variance reports, and invoice processing, as well as monitoring aging reports for timely legal action regarding collections. Building and fostering positive relationships with residents is crucial for ensuring a high level of service and timely resolution of resident concerns. The CAM will conduct business with the highest standards of personal, professional, and ethical conduct, displaying exceptional analytical abilities to address various situations that may arise. Continuous improvement in services for the community is a key focus, along with attending monthly manager and training meetings as required.

Responsibilities

• Serve as a professional advisor to the Board of Directors of each assigned community.
• Acquire and maintain current knowledge of state and regulatory agency statutes and community documents, policies, and procedures.
• Provide weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service requests, and work order activity.
• Run Board or Annual Meetings and create monthly management reports depicting the condition of community amenities and progress on key initiatives.
• Assist the Board with the selection of contractors and insurance carriers to maintain and protect the community.
• Provide vendor management oversight, including setting up the bid process, contract management, and oversight.
• Oversee and approve payment of vendors providing service to the community association.
• Develop and submit complete and accurate annual budgets, meeting all deadlines and demonstrating thorough analysis for the association's goals.
• Work with the accounting team to ensure accuracy in finances, variance reports, and invoice processing.
• Build and foster positive relationships with residents to ensure high service levels and timely resolution of concerns.
• Conduct business with the highest standards of personal, professional, and ethical conduct.
• Analyze and deal with a variety of situations that could be potential problems.

Requirements

• Florida state community association manager license required.
• High school diploma or GED required; Associate or higher degree highly preferred.
• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and carry out assignments to completion within parameters of instructions given.

Nice-to-haves

• Experience with proprietary software for managing data related to community associations.
• Strong interpersonal skills to manage a wide range of personalities and opinions.
• Flexibility and humility to serve clients effectively.
• Excellent organizational skills to manage a portfolio of properties.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays