Community Association Manager

$55,000 - $65,000/Yr

Gulf Professional Property Management - Rockwall, TX

Full-time - Mid Level

Rockwall, TX

Administrative and Support Services

About the position

Gulf Professional Property Management is a boutique property management company dedicated to providing exceptional service to homeowners' associations. We pride ourselves on fostering a supportive, inclusive culture in a flexible environment where our team members can thrive both professionally and personally. Gulf PPM is experiencing a period of extraordinary growth, presenting a tremendous opportunity for our team members to rapidly advance in their careers. We are seeking an experienced Association Manager to join our team. The ideal candidate will have a strong work ethic, excellent organizational skills, and the ability to work independently, along with a strong experience in HOA management and a passion for community building. This role offers the flexibility to work remotely as needed and provides ample paid time off. We also invest in our team members by covering the costs of industry-related education for those wanting to improve their credentials and take on more significant roles.

Responsibilities

• Manage day-to-day operations of multiple homeowner associations
• Serve as the primary point of contact for board members, homeowners, and vendors
• Coordinate and attend board meetings, preparing agendas and minutes
• Oversee maintenance and service requests, ensuring timely resolution
• Enforce community rules and regulations
• Prepare and manage annual budgets and financial reports
• Conduct property inspections and manage improvement projects
• Cultivate fulfilling relationships with community members and stakeholders
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation
• Monitor client delinquency rates and collections process for account portfolio
• Attend Board meetings per the management agreement and community events as needed
• Prepare Board packages according to established time frames
• Ensure Board of Directors is aware of legal actions involving the Association
• Maintain unit and contract files relating to the operations of the Association
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required

Requirements

• Minimum of 1-3 years of experience in HOA or property management
• Strong knowledge of HOA laws and regulations
• Excellent communication and interpersonal skills
• Proven ability to manage multiple tasks and priorities effectively
• Proficiency in property management software and Microsoft Office Suite
• Certified Manager of Community Associations (CMCA) or equivalent certification preferred
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of communities/property/real estate and homeowners associations
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills

Nice-to-haves

• Certified Manager of Community Associations (CMCA) or equivalent certification preferred

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance