Community Association Manager

Associa - Durham, NC

Full-time - Mid Level

Durham, NC

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Community Association Manager at Associa is responsible for managing relationships with clients and vendors, acting as a liaison between the Association Board of Directors and homeowners. This role requires strong customer service skills and the ability to handle multiple projects effectively. The manager will also oversee various administrative tasks and ensure compliance with state regulations and governing documents.

Responsibilities

• Act as the primary liaison with the Association Board of Directors and homeowners.
• Travel to client associations to attend board meetings, perform inspections, and conduct community events as needed.
• Prepare annual disclosure packages, meeting notifications, and financial statement packages for homeowners.
• Review monthly financial reports and submit management summaries to the Board of Directors.
• Provide recommendations to the Board regarding major capital expenditures.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in Community Management, customer service, hospitality, or a related industry.
• Strong grammar and business correspondence skills.
• Proficient in customer service and conflict resolution.
• Ability to work effectively with others in person and in group settings.
• Strong time management and prioritization skills.
• Effective communication skills via phone, email, and in-person.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance