COMMUNITY ASSOCIATION MANAGER

$70,000 - $75,000/Yr

Management Trust - Thousand Oaks, CA

Full-time - Mid Level

Thousand Oaks, CA

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About the position

The Community Association Manager II at The Management Trust is a pivotal role responsible for the management of operations, maintenance, and oversight of designated Homeowner Associations. This position requires a proactive leader who collaborates closely with Boards of Directors to ensure effective management practices that anticipate client needs rather than merely reacting to them. The Community Association Manager is expected to maintain a position of trust with clients by actively listening to their concerns and responding in a timely and comprehensive manner. This role emphasizes client satisfaction and retention, leveraging internal support teams and resources to fulfill client tasks effectively. In this role, the Community Association Manager will manage a portfolio of assigned communities, which may include single-family homes, townhomes, condominiums, or commercial industrial complexes. The manager will coordinate with multiple support teams to ensure that Association deliverables are met promptly and will be accountable for client requests and tasks. This includes guiding and assisting Board members in conducting business through proactive planning and managing large-scale projects and legal deadlines for the Association. The Community Association Manager will serve as the primary point of contact for the Board of Directors and Committees, working alongside an Assistant Community Manager and other support team members. Regular site inspections will be conducted to oversee projects and ensure compliance with Association use restrictions and operating rules. The manager will also be responsible for maintaining current knowledge of governing documents, applicable state regulations, and local ordinances that apply to each assigned community. This position requires strong leadership abilities, excellent communication skills, and the ability to manage workflow amid shifting priorities, all while demonstrating a positive attitude and ownership mentality.

Responsibilities

• Manage a portfolio of assigned communities including single family, townhomes, condominiums, or commercial industrial complexes.
• Coordinate with multiple support teams to oversee tasks and ensure Association deliverables are met in a timely manner.
• Accountable to client requests and tasks, maintaining visibility and communication with internal and external partners.
• Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management.
• Manage proactive planning, large-scale projects, and legal deadlines for the Association.
• Serve as primary point of contact for the Board of Directors and Committees in coordination with an Assistant Community Manager.
• Perform periodic physical site inspections or visits as needed to oversee projects and condition of common areas.
• Carry out the policies and directives adopted by the Board in accordance with contractual terms and conditions.
• Maintain current knowledge of governing documents, applicable state regulations, and local ordinances.
• Direct and oversee tasks assigned to support team to compile and prepare information for Board meetings and Annual Membership meetings.
• Attend Board and committee meetings as needed and required.
• Ensure all Association deadlines for maintenance and legal obligations are met.
• Review community history, reports, and documentation in preparation of annual draft budget information.
• Review and code invoices for payment, monitor cash and reserve accounts for cash flow planning, and work with accounting staff to address Board questions.

Requirements

• High School Diploma (or equivalent).
• At least 1 year of experience as a Community Manager handling specified duties and responsibilities.
• Solid knowledge of Microsoft Outlook, Excel, and Word.
• Strong leadership abilities and comfort with public speaking (small and large groups).
• Ability to meet deadlines and address time-sensitive issues.
• Ability to manage workflow amid shifting priorities.
• Willingness to learn company processes and procedures, and learn/use proprietary software.
• Demonstrate a positive attitude and ownership mentality.
• Strong ability to problem solve and utilize resources to bring solutions to client challenges.
• Strong written and verbal communication skills.
• Ability to delegate to internal support team members while maintaining accountability.

Nice-to-haves

• Industry certifications or licensing (state dependent).
• Experience in community management or related fields.

Benefits

• Competitive salary ranging from $70,000 to $75,000 based on experience.
• Employee ownership structure promoting engagement and participation in business growth.
• Opportunities for professional development and training.