Community Association Manager

$67,000 - $70,000/Yr

Associa - Temecula, CA

Full-time - Entry Level

Temecula, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

A Community Manager I is responsible for providing the overall supervision of a portfolio of community associations. This role involves interacting with various stakeholders, including homeowners, vendors, board members, committee members, and Associa staff. The Community Manager I is tasked with ensuring that the community associations are managed effectively and in accordance with the management agreement and the Association's policies and procedures. This position requires travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and participate in community events as needed. The Community Manager I prepares agendas, updates management reports, and compiles documents for Board meeting packages. They are responsible for preparing annual disclosure packages, meeting notifications, and financial statement packages for homeowners, ensuring timely distribution in compliance with state statutes or governing documents. Additionally, the manager updates homeowner and association information in the C3 system and shared files, coordinates inspections of building facilities, and oversees follow-up actions as required. This role also involves acting as the primary liaison with the Association Board of Directors and homeowners, performing administrative and management duties as requested by the Board. The Community Manager I ensures that Associa's community management tools are effectively developed and utilized, reviews monthly financial reports, and provides recommendations regarding major capital expenditures to maintain community appearance and operation. Other responsibilities include overseeing the Architectural Review Board application processing, monitoring delinquency rates, maintaining unit and contract files, managing vendors, and overseeing Associa staff as per the contract.

Responsibilities

• Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed.
• Prepare agendas, update management reports, and compile documents for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners and arrange bulk mailing within set time frames.
• Update homeowner and association information in C3 and shared files.
• Coordinate and oversee inspection of building facilities and common areas, and arrange follow-up actions as required.
• Supervise the operation and administration of the Association in accordance with management agreement and policies.
• Act as the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform administrative and management duties as requested by the Board of Directors.
• Ensure effective development and utilization of Associa community management tools.
• Review monthly financial reports and submit management summaries to the Board of Directors.
• Provide recommendations to the Board regarding major capital expenditures.
• Oversee ARB application processing and perform on-site community inspections as necessary.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Ensure the Board is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors, including procurement and performance evaluation.
• Oversee the AP process in accordance with Associa home office processes.

Requirements

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Understanding of the role of the association board and the Community Association Manager.
• Proficiency in business correspondence (grammar, structure, punctuation, spelling).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in all duties.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and written instructions proficiently.
• Knowledge of company policies, procedures, and forms.

Nice-to-haves

• Community Association Experience preferred but not required.