Community Association Manager

$80,000 - $80,000/Yr

Unclassified - Estero, FL

Full-time - Mid Level

Estero, FL

About the position

Cascades is excited to announce the exceptional career opportunity of Community Association Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Our mission at TROON is to consistently anticipate and exceed our residents'/members' expectations by providing outstanding facilities and superior service at each and every one of our communities. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism. A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The Community Association Manager oversees all aspects of the HOA operations including relationships between the Community and its members, guests, residents, and employees. In addition, the CAM works directly with Community Board of Directors, TROON Leadership, Finance/Budget Team and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our members.

Responsibilities

• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Motivates, directs, and assists department heads, managers and front line staff on a daily basis.
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA's financial record keeping.
• Completes daily, month-end and annual reporting as required.
• Monitors the quality of the HOA's products and services, and ensures maximum member and guest satisfaction.
• Secures and protects the HOA's assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluates their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual and Board of Directors.
• Investigates complaints, disturbances and violations and resolves problems following rules and regulations.
• Inspects grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association costs.
• Purchases supplies as needed.
• Assists Board with the selection of vendors and manages contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for Associations.
• Confers regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team Members.

Requirements

• Community Association Manager (CAM) License required.
• High School Diploma required, Bachelor's Degree preferred.
• Must obtain any required local and state licenses or certifications.
• Previous management experience in HOA operations required.
• A minimum of ten years of relevant professional experience is preferred.
• Proven leadership experience is mandatory.
• Ability to communicate effectively with other members, guests and employees in one-on-one and small group situations in a fast paced environment.
• Ability to create and disseminate written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team.
• Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.

Benefits

• Paid time off
• Eligible for Troon Benefits Package