Associa - Glen Allen, VA

posted 19 days ago

Full-time - Mid Level
Glen Allen, VA
10,001+ employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Community Association Manager (CAM) at Associa is responsible for overseeing multiple communities, including mixed-use, HOA, condo, and townhome associations. This role involves managing administrative tasks, maintenance, and capital projects to enhance community living. The CAM serves as a liaison among homeowners, Board members, management staff, and contractors, ensuring effective communication and adherence to community standards.

Responsibilities

  • Oversee multiple communities including mixed-use, HOA, condo, and townhome associations.
  • Implement Board policy and directives within the management agreement.
  • Collaborate with the Board on strategic initiatives and association projects.
  • Inspect communities to ensure maintenance and compliance with HOA codes and regulations.
  • Issue violation letters to homeowners and follow up for corrections.
  • Meet and greet homeowners, residents, and vendors.
  • Research and respond to inquiries via phone, email, and in-person.
  • Data entry and update information in the database; track documents and information.
  • Create and manage budgets; review and interpret financial reports.
  • Submit RFPs and manage the bidding and vendor selection process.
  • Prioritize maintenance requests and coordinate with vendors for onsite work.
  • Prepare board packages and coordinate monthly and annual board meetings.
  • Create and send weekly communications to homeowners regarding maintenance and community events.
  • Assist homeowners with architectural review forms and follow up on Board decisions.

Requirements

  • 3+ years of experience working with community associations or in multifamily, leasing, and vacation rental industries.
  • Understanding of the relationship among the Board of Directors, homeowners, and management company.
  • CMCA, AMS, or PCAM certification preferred, or willingness to obtain.
  • Customer service driven and team-oriented with a consultative approach.
  • Financial acumen with the ability to read and interpret financial statements.
  • Effective project management skills to prioritize and manage multiple projects.
  • Excellent written and oral communication skills and conflict resolution techniques.
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