Community Association Manager

$80,000 - $120,000/Yr

Ejf Real Estate Services - Washington, DC

posted 3 months ago

Full-time - Mid Level
Washington, DC
Real Estate

About the position

EJF Real Estate Services Inc. is seeking a Community Association Manager (CAM) to effectively manage properties within their assigned portfolio in accordance with each Association's governing documents, EJF's established policies and procedures, and all applicable Federal, State, and County Fair Housing Laws, as well as the American with Disabilities Act. The CAM will play a crucial role in supporting the management of financials, minimizing delinquencies and expenses, and providing quality service to create value for each Association. This position involves overseeing day-to-day operations of the property, which includes accounting, tenant relations, maintenance and repair, security, janitorial services, landscaping, and snow removal. The CAM will have complete responsibility for all management services at the property, ensuring that all rules and regulations governing the Association are enforced. This includes maintaining records for all operational aspects of each Association, negotiating contracts, and ensuring quality control of employee workmanship and contractor services. The CAM will also be responsible for processing incident reports, handling potential litigation requests, and attending Board Meetings as required. In addition to operational responsibilities, the CAM will prepare written Monthly Management Reports for the Board of Directors, draft annual budgets, and identify opportunities to reduce overhead costs. The role also involves recommending capital improvements, overseeing contractor activities, and ensuring compliance with maintenance schedules. The CAM will supervise onsite staff, providing training and addressing performance issues in a timely manner, all while maintaining open lines of communication with residents, board members, and outside vendors.

Responsibilities

  • Manage properties within assigned portfolio according to governing documents and established policies.
  • Support financial management to minimize delinquencies and expenses.
  • Oversee day-to-day operations including accounting, tenant relations, maintenance, and security.
  • Ensure enforcement of rules and regulations governing the Association.
  • Maintain operational records for each Association.
  • Negotiate contracts and ensure quality control of services provided by employees and contractors.
  • Process incident reports and handle potential litigation requests.
  • Attend Board Meetings as required by management contracts.
  • Prepare Monthly Management Reports for the Board of Directors.
  • Draft annual budgets for Board review and approval.
  • Identify opportunities to reduce overhead costs and improve property management.
  • Recommend and report necessary capital improvements to the Board.
  • Supervise and manage onsite staff, including hiring and training.

Requirements

  • Bachelor's degree or equivalent work experience.
  • 5-7 years of property/portfolio management experience.
  • Experience managing associations in an established management company.
  • CMCA and/or AMS certification preferred.
  • Strong customer service orientation and superior service skills.
  • Excellent verbal and written communication skills.
  • Experience in managing property budgets and finances.
  • Supervisory experience with the ability to coach and develop onsite employees.
  • Strong technical skills, including proficiency in Microsoft Office (Outlook, Word, Excel).
  • Familiarity with industry software such as Vantaca and community web portals.

Nice-to-haves

  • Experience with Fair Housing regulations.
  • Portfolio management experience.
  • Ability to work independently and resolve community issues.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • 401(k) matching
  • Employer-paid Life insurance
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