Community Association Manager

Castle Group - Miramar, FL

Full-time - Mid Level

Miramar, FL

Professional, Scientific, and Technical Services

About the position

The Community Association Manager position is a licensed role under the provisions of Florida Statute 468, requiring a hands-on leadership approach to oversee the operational, administrative, financial, human resources, maintenance, and security functions of the community. This position operates under the general supervision of the Board of Directors and is responsible for planning, directing, recommending, and implementing policies and procedures to ensure that the services required to maintain the common elements of the Association are provided in a first-class manner and in accordance with community rules and regulations. The Community Association Manager must be available on call 24/7 for emergency consultation regarding incidents that require management intervention. All services provided by the Community Association Manager are under the direct supervision of Castle Management, as outlined in the management agreement between the governing Board of Directors and Castle Management, LLC. In this role, the Community Association Manager is expected to deliver exemplary service consistent with the values and mission of the Castle Group, demonstrating outstanding customer service skills. This includes working collaboratively with internal departments and external customers to ensure community satisfaction. The position also involves supervising the hiring and management of direct employees, as well as overseeing the selection and management of outside vendor staffing to meet the community's goals and high standards. The Community Association Manager will conduct inspections of the community and facilities to determine maintenance and security needs, document and investigate resident complaints, prepare reports and insurance claims, and assist in the preparation of monthly financial reports. Additionally, the manager will maintain a professional relationship with the Board of Directors and homeowners, ensuring that requests for services are recorded and acted upon promptly. The role requires the preparation of operational procedures for various activities, including fire prevention and traffic control, as well as the preparation of the Annual Budget and coordination of Board Meetings. The Community Association Manager will also be responsible for monitoring compliance with rules and regulations, soliciting bids for community projects, and supervising contractors rendering services to the Association. This position is critical in ensuring the community operates smoothly and meets the expectations of its residents and the Board of Directors.

Responsibilities

• Supervises hiring and management of direct employees and outside vendor staffing.
• Schedules and reviews staff assignments to ensure adequate coverage within budget.
• Plans, directs, and oversees implementation of systems for protection of community assets.
• Inspects community and facilities to determine maintenance and security needs.
• Documents and assists residents regarding complaints about staff conduct.
• Investigates and reports on accidents or claims for property damage and personal injury.
• Prepares reports and insurance claims for damages to Association property.
• Prepares posting of the agenda for meetings and attends Board meetings.
• Assists in preparation of monthly financial reports and reviews for accuracy.
• Provides monthly management report to the Board of Directors with recommendations.
• Maintains professional relationships with the Board of Directors and homeowners.
• Prepares operational procedures for activities such as fire prevention and traffic control.
• Prepares the Annual Budget and coordinates Board Meetings.
• Responsible for secure keeping of blueprints, maps, and plans.
• Prepares recommendations for collection action on delinquent accounts.
• Performs violation inspections and maintains records on rule violations.
• Acts as liaison with counsel if legal action is required.
• Monitors compliance with Rules and Regulations and implements procedures for handling violations.
• Solicits bids for maintenance and community projects and participates in contractor selection.
• Supervises and monitors contractors and inspects repair and maintenance work.
• Reviews and approves payroll for direct employees and vendor invoices.
• Tracks architectural change requests by homeowners and inspects for compliance.
• Communicates events affecting the use of Association facilities to the community.
• Assists with hurricane preparation and implements preparedness protocols.
• Maintains the Association's website.
• Ensures team members follow safety precautions and procedures.

Requirements

• Active CAM License required.
• High school diploma required; Associate's degree in business preferred.
• Two to three years of CAM or related business experience required.
• Outstanding customer service, communication, and interpersonal skills required.
• Effective written and verbal communication skills.
• Advanced command of computer hardware/software, specifically Microsoft Windows, Word, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Multiple language fluency may be preferred depending on the community.