Community Association Manager

Associa - Durham, NC

Full-time

Durham, NC

10,001+ employees

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Community Association Manager at Associa is responsible for managing relationships with clients and vendors, ensuring effective communication with the Association Board of Directors and homeowners. This role requires strong customer service skills and the ability to handle multiple projects simultaneously, contributing to the growth and positive impact of the community.

Responsibilities

• Act as the primary liaison with the Association Board of Directors and homeowners as needed.
• Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, ensuring timely bulk mailing.
• Review monthly financial reports and submit management summaries to the Association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors regarding major capital expenditures.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in Community Management, customer service, hospitality, or a related industry.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Strong customer service and conflict resolution skills.
• Ability to work effectively with others in person and in group settings.
• Ability to prioritize, manage time, and meet deadlines.
• Effective and professional communication skills via phone, email, and in-person.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• Disability insurance
• Support with wellness and development initiatives