Community Association Manager

Castle Group - Miami, FL

Full-time - Mid Level

Miami, FL

Professional, Scientific, and Technical Services

About the position

The Community Association Manager position at Castle Group is a hands-on leadership role that requires a licensed professional under Florida Statute 468. This position operates under the general supervision of the Board of Directors and is responsible for planning, directing, recommending, and implementing policies and procedures to ensure that the services required to maintain the common elements of the Association are provided in a first-class manner, adhering to community rules and regulations. The Community Association Manager is expected to be on call 24/7 for emergency consultations, ensuring that incidents requiring management intervention are handled promptly and effectively. In this role, the Community Association Manager oversees various operational, administrative, financial, human resources, maintenance, and security functions within the community. This includes supervising the hiring and management of direct employees, as well as the selection and management of outside vendor staffing to meet the community's goals. The manager is tasked with planning and directing comprehensive systems for the protection of community assets and records, conducting inspections to determine maintenance and security needs, and documenting and investigating resident complaints. The position also involves preparing reports and insurance claims for damages, assisting in the preparation of monthly financial reports, and maintaining a professional relationship with the Board of Directors and homeowners. The Community Association Manager is responsible for preparing operational procedures, coordinating Board meetings, and ensuring compliance with rules and regulations. This role requires strong customer service skills, effective communication, and the ability to manage multiple tasks efficiently while promoting harmony among residents.

Responsibilities

• Supervises hiring and management of direct employees and outside vendor staffing.
• Schedules and reviews staff assignments to ensure adequate coverage within budget.
• Plans, directs, and oversees implementation of systems for protection of community assets.
• Inspects community and facilities to determine maintenance and security needs.
• Documents and assists residents regarding complaints about staff conduct.
• Investigates and reports on accidents or claims for property damage and personal injury.
• Prepares reports and insurance claims for damages to Association property.
• Prepares posting of the agenda for meetings and attends Board meetings.
• Assists in preparation of monthly financial reports and reviews for accuracy.
• Provides management reports to the Board of Directors with recommendations for community enhancement.
• Maintains professional relationships with the Board of Directors and homeowners.
• Prepares operational procedures for activities such as fire prevention and traffic control.
• Prepares the Annual Budget and coordinates Board Meetings.
• Maintains organization and secure keeping of blueprints and plans.
• Acts as liaison with legal department for collection actions on delinquent accounts.
• Monitors compliance with Rules and Regulations and implements procedures for handling violations.
• Solicits bids for maintenance and community projects and participates in contractor selection.
• Supervises and monitors contractors rendering services to the Association.
• Reviews and approves payroll for direct employees and vendor invoices before payment.
• Tracks architectural change requests by homeowners and inspects for compliance.
• Communicates events affecting the use of Association facilities to the community.
• Maintains the Association's website and ensures safety precautions are followed.

Requirements

• Active CAM License required.
• High school diploma required; Associate's degree preferred.
• 2-3 years of CAM or related business experience required.
• Outstanding customer service, communication, and interpersonal skills required.
• Effective written and verbal communication skills required.
• Advanced computer literacy, specifically in Microsoft Windows, Word, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Multiple language fluency may be preferred depending on the community.