Community Association Manager

$90,000 - $90,000/Yr

FirstService Residential - Key Biscayne, FL

Full-time - Mid Level

Key Biscayne, FL

Real Estate

About the position

As a Community Association Manager, you will be at the forefront of managing our on-site operations, ensuring that all aspects of property management are executed with excellence. Your role will involve collaborating closely with various departments to meet company objectives and enhance the living experience for residents. You will work in partnership with Regional Directors and the Board of Directors to implement projects, navigate challenges, and deliver high-quality service to our customers. This position is pivotal in maintaining the standards of the community and ensuring that all contractual obligations are fulfilled. In this role, you will provide management and leadership to your assigned property and book of business. You will oversee the functions of your team, ensuring that processes, methods, and personnel meet the highest standards. Acting as a liaison, you will ensure that quality service is delivered, Board expectations are met, and that any questions or problems are addressed promptly. Your knowledge of the contract between the association and FirstService Residential will be crucial in ensuring compliance and satisfaction. Regular site inspections will be part of your responsibilities, where you will identify deficiencies and recommend action plans for property improvement. You will also oversee construction projects, ensuring that maintenance and improvement tasks are completed on time and within budget. Additionally, you will manage a variety of administrative tasks, including maintaining records in our portal, work orders, meeting minutes, and monthly management reports. Your leadership will extend to interviewing, hiring, training, and scheduling staff, ensuring that the team is well-equipped to meet the community's needs.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.

Requirements

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor's degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Benefits

• Comprehensive medical plans
• Dental insurance
• Vision insurance
• Time off benefits
• Paid holidays
• 401k with company match