Community Bank Quality Control Operations Specialist I

Veritex Bank - Dallas, TX

Full-time

Dallas, TX

About the position

The Community Bank Quality Control Operations Specialist I is responsible for overseeing the Quality Control review function for new accounts and maintenance within the Community Bank. This role involves reviewing account documentation, providing assistance to bank personnel, and ensuring compliance with regulatory requirements. The specialist will also manage small to medium projects and maintain knowledge of bank products and promotions.

Responsibilities

• Aid Community Bank personnel concerning new account documentation and account opening procedures through various communication methods.
• Conduct a daily review of all new account and maintenance following established procedures.
• Provide 'Point of Contact' assistance for bank-wide personnel regarding new account documentation.
• Assist with high-level inquiries related to POA and Trust Documents, Business Document requirements, IRA's, HSA's, and Beneficial Ownership.
• Update QC Exception Reports for New Accounts, Maintenance, Account Revisions, and Closed Accounts daily.
• Assist branches with Notary Renewals and New Notary needs.
• Maintain knowledge of bank products and promotions.
• Manage small to medium projects effectively.
• Ensure compliance with regulatory requirements and training applicable to the position.
• Create and maintain Policy and Procedure documentation.
• Monitor and correspond via multiple email inboxes daily.

Requirements

• High School diploma or GED equivalent.
• At least 3 years of branch experience including New Accounts, Teller, and Branch operational responsibilities.
• Good analytical and problem-solving skills.
• Excellent customer service and phone skills.
• Ability to communicate professionally without grammatical errors by email.
• Ability to work independently, handle multiple tasks, and meet deadlines.
• Proficiency in Microsoft Word and Excel.

Nice-to-haves

• Experience with Doc-Review and Synapsys CRM.
• Knowledge of regulatory requirements such as Bank Secrecy Act and Customer Information Privacy.