Community Banking Manager

$55,000 - $136,000/Yr

S&T Bank - Brookville, OH

Full-time

Brookville, OH

Credit Intermediation and Related Activities

About the position

Responsible for the management and operation of the largest volume full-size branch offices in an effective and profitable manner, promoting bank products and services and providing quality customer service and satisfaction in accordance with the bank's policies, procedures, and philosophy. Performs lending activities (consumer & Small Business).

Responsibilities

• Assumes responsibility for ensuring the efficient and effective operation of the branch.
• Completes assigned training in conjunction with Consumer Bank Training & Operations Teams.
• Develops a sales and quality service culture throughout the branch by acting as coach and team leader.
• Incorporates Our Shared Future purpose and values into all team meetings and coaching sessions.
• Communicates expectations, goals, and objectives to branch personnel.
• Reviews and recommends improved operating policies and procedures.
• Makes recommendations for branch personnel regarding employment and performance.
• Coaches, guides and mentors branch team members.
• Assists with operational excellence in resolution of operational and customer problems.
• Manages the branch lending activities in the area of consumer & Small Business lending.
• Acts as 'first-line' human resource administrator.
• Completes employee performance reviews and conducts interviews with employees.
• Coordinates with Regional Management and Human Resources on branch staffing needs.
• Leads or assigns leadership of branch sales meetings.
• Manages branch profitability by paying attention to staffing/ES expenses and loan growth.
• Manages business relationships within the community.
• Handles certain branch audit responsibilities.
• Directs delivery of services to the customer.
• Uses a combination of skills and product knowledge to suggest additional bank services.
• Utilizes appropriate computer programs for proactive outbound call list generation.
• Works with platform sales team as a coach and support.
• Communicates with branch personnel to provide training and review bank policies.
• Ensures that standards of professionalism are met by branch personnel.
• Represents the bank in civic and community functions.
• Interacts with line of business partners to expand existing customer relationships.
• Keeps informed of current developments and trends and regulations.
• Maintains prescribed security controls to protect the branch.
• Ensures that branch facilities are in good operational repair.
• Completes NMLS requirements as part of the S.A.F.E. Act certification.
• Assumes additional duties as required.

Requirements

• Requires a two-year degree or equivalent.
• Four-year degree preferred.
• Five to ten years of general business experience required.
• Five to ten years of specialized experience required.
• Successful completion of the retail training program required.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities