COMMUNITY CARE NAVIGATOR

$50,000 - $50,000/Yr

C.a.s.e.s - Belleville, IL

Full-time - Entry Level

Hybrid - Belleville, IL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Community Care Navigator at CASES is responsible for managing and coordinating all aspects of care planning for assigned members. This role involves tracking and arranging appointments, educating members about their health and community services, and ensuring that they have access to the necessary resources as defined in their Care Plan. The Community Care Navigator will complete all required documentation, including assessments and plans of care, within specified time frames using a web-based health home portal. In this position, the Community Care Navigator will provide core care management services, utilizing motivational interviewing techniques to empower consumers to address their challenges by leveraging their strengths and abilities. The role requires maintaining a minimum of four case management contacts per month per member, with at least two of these contacts being face-to-face interactions. Additionally, the Navigator will assist members by escorting them to various appointments, including medical and behavioral health services, and will involve family and significant others in the care planning process. The Community Care Navigator will also respond to crisis situations as needed and will use available databases and reporting functions to fulfill job duties. Staying informed about current regulations, laws, and initiatives related to health home care management and Medicaid redesign is essential, as is attending relevant training. All services must be delivered in a culturally sensitive, trauma-informed, and recovery-oriented manner, with some fieldwork required. Other duties may be assigned by the team leader or CASES executive staff.

Responsibilities

• Complete all documentation, including assessments and plans of care, within required time frames in the web-based health home portal.
• Provide core care management services to assigned members.
• Utilize motivational interviewing techniques to support consumers in addressing their problems.
• Ensure that members have access to and engage in needed services as defined in their Care Plan.
• Meet required levels of case management contacts, a minimum of 4 per month per member, with 2 being face-to-face.
• Assist members by escorting them to appointments, including medical and behavioral health.
• Involve family and significant others in the consumers' care planning.
• Respond to crisis situations as needed.
• Use available databases and their reporting functions to conduct job duties.
• Stay informed about current city, state, and federal regulations pertaining to health home care management and Medicaid redesign.
• Provide all services in a culturally sensitive, trauma-informed, and recovery-oriented manner.
• Perform other duties as defined by the team leader or CASES executive staff.

Requirements

• High School Diploma and CASAC certified; or Bachelor's degree with 4 years of social services experience; or Bachelor's degree and a NYS teachers certificate; or Bachelor's degree and NYS licensure as a Registered Nurse; or Master's degree with 2 years of social services experience.
• Strong knowledge of wellness, recovery, and self-help.
• Effective communication and written skills are essential.
• Proficiency with computer and databases.

Nice-to-haves

• Bilingual skills in Spanish highly preferred.

Benefits

• Medical
• Dental
• Vision
• Vacation and Paid Time Off starting at 25 days-off annually
• 12 Paid Holidays per year
• Retirement 403b
• Competitive matching up to 6%
• Employee Referral Program