Community Concierge, Manager On Duty

$33,696 - $37,440/Yr

YMCA - Crystal Lake, IL

Part-time - Entry Level

Crystal Lake, IL

Social Assistance

About the position

The Community Concierge, Manager on Duty at the YMCA of Metropolitan Chicago is a part-time role focused on providing exceptional customer service and operational leadership at the local Community Hub. This position involves engaging with community members, ensuring a safe and welcoming environment, and supporting the concierge team in delivering the YMCA's mission of positive community impact. The role offers opportunities for career advancement and requires a commitment to the YMCA's values and community service.

Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration.
• Greet community members and guests, making them feel welcome and engaged.
• Monitor Community Hub for safety and service interventions, serving as the first responder for emergency situations.
• Answer phones and email inquiries.
• Actively manage customer transactions and resolve opportunities and address concerns.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean and record maintenance issues for resolution.
• Anticipate individuals' needs to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock as needed.

Requirements

• At least 18 years of age.
• Earned high school diploma or GED.
• Ability to work flexible hours, weekends, and/or holidays as needed.
• Top-notch verbal, written, and interpersonal communication skills.
• Bilingual, English/Spanish highly preferred.

Nice-to-haves

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Self-Starter: Inspired to perform without outside help.

Benefits

• Employee discount
• Opportunities for advancement
• Complimentary Family YMCA membership
• Career advancement opportunities