Community Concierge, Manager On Duty

$33,280 - $37,440/Yr

YMCA - Lake Zurich, IL

Part-time - Entry Level

Lake Zurich, IL

Social Assistance

About the position

The Community Concierge, Manager on Duty at Foglia YMCA is responsible for providing exceptional customer service and operational leadership at the local Community Hub. This part-time role involves engaging with community members, ensuring a welcoming environment, and supporting the concierge team in delivering best-in-class experiences. The position offers opportunities for personal and professional growth within the YMCA organization.

Responsibilities

• Serve as Manager on Duty and provide operational leadership, including front-desk operations, attendance, and administration.
• Greet community members and guests and make them feel welcome and engaged.
• Monitor Community Hub for safety and service interventions and serve as first responder for emergency situations.
• Answer phones and email inquiries.
• Actively manage customer transactions and resolve opportunities and address concerns.
• Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times and record maintenance issues for resolution.
• Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience.
• Maintain inventory of supplies and order new stock, as needed.

Requirements

• At least 18 years of age
• Earned high school diploma or GED
• Ability to work flexible hours, weekends, and/or holidays, as needed
• Top-notch verbal, written, and interpersonal communication skills
• Bilingual, English/Spanish highly preferred

Nice-to-haves

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Benefits

• Comprehensive health, dental, and vision insurance plans for eligible employees
• Access to wellness programs and mental health resources
• Family gym membership
• Generous paid time off (PTO), including paid holidays
• Flexible work hours
• 403(b) plan with company contributions after 2 years of service
• Opportunities for continuous learning through workshops and training programs
• Supportive work environment that values diversity, equity, and inclusion
• Discounts on programs, employee assistance programs, and company-sponsored events