Community Concierge

About the position

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here! As a Concierge, you will be the face of AvalonBay. The moment new prospects and current residents see you at the front desk, they'll feel welcome and know that they're in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company's customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make AvalonBay feel like home.

Responsibilities

• Monitor foot traffic and provide top-notch customer service.
• Implement programs to address resident satisfaction.
• Maintain the company's customer service standards.
• Serve as a point of contact for assistance and information.
• Offer personalized recommendations to enhance the overall experience.
• Partner with the leasing office and maintenance team to create a great experience for residents.

Requirements

• High School diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail or restaurant is preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Nice-to-haves

• Strong communication skills, both in-person and over the phone.
• Ability to manage multiple tasks and time-sensitive requests.
• Patience and poise in difficult situations.
• Strong organizational skills.

Benefits

• Comprehensive benefits - health, dental and vision.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on apartment homes.