Community Director I- Apartments - Belmont, CA

$76,648 - $76,648/Yr

Prime Residential - Belmont, CA

Full-time - Mid Level

Belmont, CA

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Community Director I at Prime Residential is responsible for overseeing the operations of a luxury apartment community, ensuring high standards of performance and resident satisfaction. This role involves personnel management, strategic marketing, and financial oversight, with a focus on fostering a positive community environment. The Community Director will lead a diverse team, implement effective marketing strategies, and maintain compliance with relevant laws and policies, all while driving process improvements and enhancing the overall living experience for residents.

Responsibilities

• Recruit, engage, and retain a diverse team of property management professionals.
• Hold regular staff and individual meetings to maintain strong team culture and shared progress toward property goals and standards.
• Develop effective marketing plans, monitor property appearance, and evaluate cost per lease and traffic strategies.
• Ensure all associates understand the competitive environment and adjust market rents proactively.
• Anticipate market changes and make strategic adjustments.
• Establish and prepare comprehensive operating budgets with input from key team leaders.
• Review weekly updates to address occupancy and future exposure.
• Conduct weekly inspections of the property to evaluate conditions and report any risks or service needs.
• Monitor and maintain community goals for resident satisfaction and retention.
• Stay current on local market conditions, trends, and forecasts.
• Identify and implement marketing campaigns to generate traffic and leases.
• Manage social media and research competitive properties to determine trends.
• Build and maintain a customer-focused culture of respect, responsiveness, and efficiency.
• Respond to resident and prospect inquiries with professionalism and confidence.
• Participate in resident relationship-building activities and monthly renewal programs.
• Establish leasing and maintenance goals and ensure timely delivery of required reports.
• Adhere to company protocols for vendor and contract management and ensure compliance with all training requirements.

Requirements

• 5+ years of property management experience.
• 3+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver's license for operating community vehicles.

Nice-to-haves

• Experience in luxury property management.
• Familiarity with social media marketing strategies.
• Proven track record in enhancing resident satisfaction.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• 401(k) 4% Match
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program