Community Director

$80,000 - $85,000/Yr

LURIN Management Services LLC - Houston, TX

Full-time - Mid Level

Houston, TX

About the position

The Community Director is responsible for overseeing the daily operations of a residential community, ensuring financial success, administrative efficiency, and high-quality customer service. This role involves direct supervision of onsite staff, management of property maintenance, and implementation of marketing strategies to attract and retain residents. The Community Director plays a crucial role in maintaining occupancy levels, managing budgets, and fostering a positive community atmosphere.

Responsibilities

• Prepare and implement a marketing plan for the community each month.
• Develop and implement resident retention, marketing, and advertising programs.
• Show and lease apartments, review and complete all leasing applications and documents.
• Prioritize, assign, and monitor daily activities of staff including leasing, marketing, make-ready, maintenance, and construction projects.
• Maintain budgeted occupancy levels at approved rental rates.
• Conduct training, coaching, and disciplinary action as needed, per company standards.
• Complete performance reviews as scheduled.
• Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among team members.
• Supervise management of inventory system in conjunction with maintenance supplies and personnel.
• Achieve the highest possible Net Operating Income (NOI) through effective cost control and maximizing revenue.
• Prepare and monitor operating budget, and report on the status of property/properties such as variance and occupancy reports.
• Collect specified rents and fees, pursue delinquent balances, and process evictions according to policy.
• Maintain a budget control log and review financial statements, helping prepare monthly progress reports.
• Follow the Fair Housing Act always.
• Ensure all invoices are processed and sent to corporate on a daily/weekly basis per company standards.
• Recruit, hire, train, coach, mentor, develop and supervise team members and ensure members meet their goals and performance standards.
• Maintain all data in OneSite and follow policies for record keeping and files on-site.
• Supervise maintenance of buildings and grounds, walking property with maintenance team members to inspect for any known life-safety hazards.
• Supervise and approve all work performed at the site by outside contractors.
• Attend to resident issues and needs, including neighbor disputes, renewals, maintenance issues, and all matters relating to the residents.
• Establish the work schedule of maintenance staff in coordination with Lead Maintenance.
• Participate in after hours and emergency response.
• Ensure that maintenance performs and completes Preventive Maintenance Report quarterly on all units, leasing office, laundry facility, etc.

Requirements

• Bachelor's degree preferred.
• Certified Apartment Manager (CAM) preferred.
• Minimum of three to five years prior property management experience.
• Working knowledge of Onesite or property management software.
• Positive, motivating, and team-oriented attitude.
• Ability to thrive in a fast-paced, competitive environment.
• Ability to work weekends and overtime when approved.
• High degree of professionalism and demeanor, with an ability to keep matters confidential.
• Strong emphasis on customer service in every action on the job.

Nice-to-haves

• Detail-oriented with excellent communication and listening skills.

Benefits

• Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
• 401(k) Plan: Competitive company match to help you plan for your future.
• Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
• Paid Holidays: 14 paid holidays throughout the year to celebrate and relax.
• Competitive Market Pay: Competitive salaries to ensure that your compensation reflects your skills and experience.