Community Ed Operations Specialist - Customer Success

$35,672 - $35,672/Yr

Rockwood School District - Eureka, MO

Part-time - Entry Level

Eureka, MO

Educational Services

About the position

The Community Ed Operations Specialist - Customer Success is a part-time, temporary role focused on providing support to the Community Ed department within the Parkway-Rockwood School Districts. This position involves serving as the main point of contact for patrons, processing registrations, and offering logistical and operational support in a fast-paced environment. The role aims to enhance the quality of life for residents by ensuring a positive experience in community education programs.

Responsibilities

• Serve as the main point of contact for patrons through various communication channels.
• Handle registration-related inquiries including refunds, cancellations, and contracts.
• Build programs and activities in the online registration system.
• Produce program reports and rosters as needed.
• Enter facility scheduling requests for programs and activities.
• Process and maintain Golden Key Card/Gold Card program information.
• Maintain background check database and process as needed.
• Collect and review Purchasing Card log information.
• Reconcile mileage expenses.
• Maintain custodial overtime spreadsheet.
• Process facility usage payments.
• Handle fee assistance requests and related accounting tasks.
• Manage payment collections as needed.
• Develop and maintain payment plans for customers to avoid collections.
• Post fees and credits to patron accounts when necessary.
• Prepare deposits and post cash receipts.
• Assist with scheduling and preparation of department meetings and events.
• Maintain program calendars as needed.
• Sort and deliver mail to staff.
• Order and maintain office supplies as needed.
• Provide support to the facility usage office as determined by the Director of Community Ed.

Requirements

• Minimum high school diploma or GED required.
• Minimum three years' experience providing support to an organization preferred.
• Excellent communication skills and proven success in providing quality customer service.
• Proven ability to handle multiple tasks and prioritize assignments with attention to detail and deadlines.
• Proficient in MS Office software applications.

Nice-to-haves

• Experience in a customer service role within an educational setting.
• Familiarity with online registration systems.

Benefits

• Starting salary based on experience starting at $17.15/hour.
• Retirement benefits.