Community Engagement Manager

$137,280 - $158,080/Yr

Linda Werner & Associates - Burlingame, CA

Full-time - Mid Level

Burlingame, CA

About the position

The Community Engagement Manager at Linda Werner and Associates Inc. will play a pivotal role in supporting the community strategy by collaborating with various stakeholders across departments such as sales, marketing, customer experience, support, and customer success. This position requires a proactive approach to engage with community users and content curators, ensuring a comprehensive community experience. The manager will work closely with community help and education teams to deliver effective support and engagement strategies that resonate with users. In this role, the Community Engagement Manager will be responsible for developing and implementing community strategies, content, and moderation tactics. This includes managing community forums, executing engagement strategies through virtual events and discussion forums, and collecting and analyzing community-related data to track campaign results. The manager will also advocate for community members, ensuring their needs are represented and addressed in stakeholder discussions. The ideal candidate will have a minimum of three years of experience in community engagement, with a strong analytical background and the ability to optimize community performance. They will be expected to build relationships with stakeholders, enhance communication, and foster a sense of belonging among community users. The role requires hands-on experience with community platforms to influence user behavior positively and create a cohesive community identity.

Responsibilities

• Manage, oversee, and expand community forums projects, strategies, and tactics to create a cohesive community identity and foster high-quality user engagement
• Execute the engagement strategy, including virtual member events, discussion forums, ad-hoc community-related projects, and more
• Collect, analyze, and share community-related data with relevant stakeholders, tracking, quantifying, and communicating campaign results
• Collaborate closely with stakeholders and community inbound engagement specialists to drive desired outcomes
• Develop a calendar/roadmap for community engagement projects and programs
• Manage gamification strategies to enhance user participation
• Develop and refine existing frameworks, work processes, and standardized templates related to various stages of community integration and due diligence
• Advocate for and represent the needs of community members to stakeholders, ensuring their voices are heard and addressed

Requirements

• Over 3 years of experience in community member engagement strategies
• Exceptional presentation and facilitation skills
• Proven ability to establish credibility on the subject matter with key customer stakeholders at all levels
• Familiarity with community, social media culture, analytics, and content management
• Experience in engaging, consulting, and making recommendations to stakeholders
• Demonstrated understanding of customer support principles
• Excellent communication skills, with the ability to adjust tone and voice as needed
• Ability to work cross-functionally and independently
• Operational-level knowledge of community platform tools

Nice-to-haves

• Experience in enterprise B2B2C consultancy
• Background in customer service
• Proficiency with the Khoros Community platform

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance