Community Engagement Manager

$50,000 - $60,000/Yr

Care Alliance Health Center - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Ambulatory Health Care Services

About the position

The Community Engagement Manager at Care Alliance Health Center (CAHC) plays a pivotal role in fostering relationships within the community and enhancing patient engagement. This position is designed for a highly professional and flexible ambassador who embodies the mission of CAHC, which is to provide high-quality, comprehensive medical and dental care to those in need, regardless of their ability to pay. The Community Engagement Manager will execute various deliverables that support the growth of community and patient relationships, ensuring that the organization’s services are accessible to the surrounding communities and target populations. In this role, the manager will design and implement a grassroots presence in the community, which includes developing an annual calendar of events, engaging key messages, and activities aimed at increasing participation in Care Alliance services. The manager will actively participate in local chambers of commerce, roundtables, and other professional boards and organizations to promote CAHC’s mission. Additionally, the manager will organize, attend, and participate in special events and promotions that align with the organization’s goals. The Community Engagement Manager will also assist clinical and administrative teams in addressing market-specific initiatives and coordinating liaison activities. This includes planning, developing, and implementing partnership activities that support strategic plan deliverables and foster relationships with hospitals and community organizations. The manager will be responsible for creating and managing both short-term campaigns and long-term programs, measuring deliverables, scheduling, executing activities, and monitoring success. As a representative and spokesperson for CAHC, the manager will engage with prospective and current community and corporate partners at meetings and special events. Establishing positive relationships with organizations and neighborhood stakeholders, such as schools, places of worship, businesses, recreation centers, and social service providers, is crucial to supporting the mission of Care Alliance. The manager will ensure effective communication and advertisement for all events, create pathways for new patients to connect with CAHC, particularly focusing on the uninsured and underinsured populations, and spearhead community-based health education and engagement activities to increase access to CAHC services. Furthermore, the manager will ensure accurate reporting of engagements and patients served, provide required reports, and educate, train, and develop staff to enhance their capabilities. This role requires a commitment to collecting and reporting data accurately to measure the impact of community engagement efforts.

Responsibilities

• Design and execute CAHC grassroots presence in the community including development of annual calendar, engagement of key messages and activities.
• Participate in chamber of commerce, roundtables and other professional boards and organizations.
• Organize, attend, and participate in special events and promotions.
• Assist Clinical and administrative teams in addressing market specific initiatives and coordination of liaison activities.
• Plan, develop and implement partnership activities including strategic plan deliverables, patient care and hospital and community organization relationships.
• Create and manage short term campaigns or long-term programs, including measuring deliverables, scheduling, and executing activities and monitoring success.
• Serve as representative/spokesperson for CAHC at meetings, special events, and with prospective and current community and corporate partners.
• Establish inroads and positive relationships with organizations and neighborhood stakeholders including schools, places of worship, businesses, recreation centers, and social service providers.
• Ensure effective communication and advertisement for all events.
• Create ways to connect new patients to CAHC with an emphasis on the uninsured and underinsured.
• Spearhead community-based health education and engagement activities to increase access and linkage to CAHC services and strengthen relationships.
• Ensure the accurate reporting of engagements and patients served and provide required reports.
• Educate, train and develop staff, ensuring data is collected and reported properly.

Requirements

• Bachelor's degree in healthcare administration, community health, human services or a related field.
• Minimum of 3 years of people management experience.
• Minimum of 5 years' experience in community outreach, community health and/or social service resources.
• Minimum of 5 years' experience fostering effective collaborative relationships with a wide range of community partners.
• Must be extremely flexible and able to work days, evenings, weekends and holidays when needed.
• Strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations.
• Excellent oral and written communication skills.
• Experience working with underserved and disadvantaged persons.
• Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.