Community Engagement Professional

$52,500 - $72,300/Yr

Humana - West Palm Beach, FL

Full-time - Entry Level

Remote - West Palm Beach, FL

Insurance Carriers and Related Activities

About the position

The Community Engagement Professional at Humana plays a vital role in fostering relationships within the community through various advocacy programs, community events, and strategic initiatives. This position is designed for individuals who are passionate about health and community service, as it involves a combination of remote work and fieldwork, requiring approximately 50-75% travel across surrounding Florida counties, particularly focusing on Palm Beach, Broward, and Miami-Dade counties. The ideal candidate will be bilingual in English and either Spanish or Haitian Creole, as fluency will be assessed through a Language Proficiency Assessment, which is a condition for the job offer. In this role, the Community Engagement Professional is responsible for enhancing the visibility and credibility of Humana Healthy Horizons within the community. This is achieved through organizing events, forming partnerships, and engaging with C-suite executives. The professional will strategize methods to scale community engagement and foster deeper connections among community members, nonprofits, Federally Qualified Health Centers (FQHCs), and faith-based organizations. Additionally, the role requires interpreting public health and membership data to implement strategies that align with company initiatives. The position demands a high level of customer service and ongoing engagement with non-profit executives, necessitating a thorough understanding of departmental, segment, and organizational strategies. The Community Engagement Professional will make independent decisions regarding their work methods, often in ambiguous situations, and will follow established guidelines and procedures to ensure effective outcomes.

Responsibilities

• Cultivate relationships in the community through advocacy programs and community events.
• Engage with community members, nonprofits, FQHCs, and faith-based organizations.
• Build visibility and credibility of Humana Healthy Horizons through events and partnerships.
• Strategize methods to scale community engagement and drive connections among community members.
• Interpret public health and membership data to implement strategies and influence company initiatives.
• Provide high-level customer service and ongoing engagement with non-profit executives.
• Make independent decisions regarding work methods in ambiguous situations.

Requirements

• Bachelor's degree in a related field or 6 years of experience in a community-serving organization, healthcare, or government program serving Medicaid beneficiaries or vulnerable populations.
• Bilingual fluency in English and Spanish or Haitian Creole, with the ability to pass a Language Proficiency Assessment.
• Proficient in administration and data management systems.
• Knowledge of and ability to navigate community resources.
• Public speaking experience.
• Strong knowledge of community-based organizations (CBOs) and faith-based organizations (FBOs) operating structures, social determinants of health (SDOH), and health equity.
• Understanding of marketing, social media, and public relations as they relate to a field-based role.

Nice-to-haves

• Bachelor's Degree in a related field.
• Background in corporate social responsibility, community outreach, education, and/or nonprofits.
• Experience in supporting Medicaid health plans and/or underserved populations.
• Familiarity with Florida geography and culture, particularly Broward and Miami-Dade counties.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, volunteer time off, paid parental and caregiver leave.
• Short-term and long-term disability insurance.
• Life insurance and many other opportunities.