Community & Events Manager

$80,000 - $100,000/Yr

Aircall International Limited - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

Aircall is looking for a Community & Events Manager to join the marketing team based in our NYC office. This role is pivotal in creating and maintaining a vibrant and engaged community around our brand. The Community and Events Manager will be responsible for organizing and hosting events, both virtual and in-person, that bring our community together to learn, connect, and have fun. This position requires a passion for connecting with customers and prospects in a community-led framework, as well as a minimum of 5 years of experience running marketing events and programs. The role will involve planning and executing community events and webinars, coordinating with various stakeholders, and developing strategies that drive community acquisition across users and prospects. The successful candidate will also manage event budgets, track event performance, and analyze community member growth and engagement to provide insights for future events. This position can be based in the Bay Area or in our NYC HQ.

Responsibilities

• Plan and execute community events & webinars, including coordination with alliance and channel partners, regional marketing leads, and the brand team.
• Organize, run and host events, both virtual and in-person including live shows, webinars, workshops, sponsored events, customer events and networking events.
• Create a global event & webinar calendar, including promotion plan, production workbacks, stakeholder alignment and measurements of success.
• Deliver events such as webinars and trade fair presence in order to drive pipeline, including the creation of event-in-a-box toolkits for internal (regional) and external (channel) stakeholders.
• Develop, implement, and iterate on strategies that drive community acquisition across both users and prospects within our market.
• Leverage community to identify and cultivate champions for Aircall that act as an extension to our brand.
• Manage event budget and PO management.
• Track, analyze and report on events, providing insights and recommendations for an iterative, scalable approach to improving future events.
• Analyze community member growth, engagement and revenue impact.
• Leverage AI for efficiencies.

Requirements

• A minimum of 5 years of experience in B2B Marketing or SaaS.
• Higher education (e.g. Bachelor's degree) in Business, Marketing or related fields.
• Experience in planning, executing and reporting on the success of marketing events.
• Customer-obsessed, with experience in leveraging community to drive product advocacy.
• Experience in partner marketing & co-marketing with third parties.
• Proactive team player with a positive attitude.
• Proficient in project management skills and tools.
• Experience of working cross-functionally with Marketing and Sales teams as well as external agencies to deliver projects successfully.
• Excellent written and verbal communication skills in English.
• Hands-on and data-driven mindset with strong organizational skills.
• Experience or working knowledge of CRM and marketing automation systems such as Salesforce, Marketo, etc. will be highly advantageous.
• Fluency in English required; French, Spanish, or German is a big plus.

Nice-to-haves

• Experience in managing large-scale events.
• Familiarity with community management tools and platforms.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Medical, dental, and vision insurance is 100% covered.
• 401k plan with company matching.
• Unlimited PTO - take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements.
• Generous parental leave policy.