Windward Communities - South Lyon, MI
posted 3 months ago
The Community General Manager is responsible for the operational and sales aspects of an assigned community. This role involves managing the profitability of the community and serving as the day-to-day point of contact for residents. The Community General Manager oversees everything from capital improvements, administrative activities, property maintenance, budgeting, sales, human resource management, and most importantly, resident relations. This position is crucial in ensuring that residents receive the highest levels of service consistent with Windward Communities' Customer Service philosophy. In addition to managing the community's operations, the Community General Manager handles and resolves escalated resident inquiries, ensuring maintenance issues are resolved promptly. They work closely with the sales team to increase occupancy and promote the brand effectively. The role also includes overseeing team member selection, training, scheduling, and development, ensuring compliance with appropriate policies and procedures. The Community General Manager collaborates with the Regional Vice President of Operations and the VP of Sales to plan and manage capital expenditure initiatives, sales and marketing strategies, and drive revenues while maintaining high levels of resident satisfaction. The Community General Manager is also responsible for educating and enforcing community rules and regulations, processing invoices and expenses in a timely manner, managing rental renewals, and overseeing the eviction process. They monitor monthly operating budgets and prepare monthly explanations of P&L variances, assisting in the preparation of the annual operating budget. Compliance with federal, state, and local agencies that regulate fair housing laws is also a critical aspect of this role.