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Oak Street Healthposted 4 months ago
Full-time • Entry Level
Union City, NJ
Ambulatory Health Care Services
Resume Match Score

About the position

Community Health Advocates (CHAs) work one-on-one with high-risk patients to get to know them as people and help them do the things that they think will improve their health such as offering a listening ear, connecting them to resources like food delivery, navigating the health system, or working out with them at the YMCA. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions, listen with empathy, and use effective problem-solving skills. CHAs are responsible for thorough and accurate documentation and working collaboratively within a multidisciplinary care team.

Responsibilities

  • Manage a caseload of patients and achieve established benchmarks for patient care
  • Meet patients in their homes, at the hospitals or primary care clinic and conduct open-ended needs assessment to understand broadly what patients' goals are for their health
  • Use motivational interviewing to help patients create person-centered action plans for reaching their health goals
  • Use of critical thinking to create goals for patient success based on both clinical and patient identified goals
  • Provide a wide variety of support (including emotional support, referral to community based resources, social services, clinical services, etc.) based on CHA discretion and available resources
  • Make weekly contact (follow-up calls and/or home visits) to patients
  • Coordinate and communicate with clinical care teams to provide relevant information about patient’s goals, clinical emergencies, and patients concerns, and to obtain medical information needed to inform CHA work
  • Co-facilitate a weekly support group for patients, where applicable
  • Work with other CHAs and staff to create a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.)
  • Attend interdisciplinary meetings with other medical professionals to align on readmission prevention planning
  • Expertise in navigating Health Plan benefits and resourcing
  • Accompaniment to specialist and provider visits
  • Establishing and maintaining positive relationships with hospitals, PCPs, specialists and support staff to ensure seamless care coordination
  • Patient advocacy and support while navigating Social Determinants of Health
  • Efficient, quality and thorough documentation of patients interactions including actions and goals of care to ensure effective communication among healthcare team members
  • Navigate patient enrollment within transitional program and manage referrals from other team members
  • Form relationships with and build an inventory of local community organizations
  • Other duties, as assigned

Requirements

  • High School Diploma required
  • Long-time resident of assigned location and good knowledge of the resources of these communities
  • Comfortable with home visits and outreach
  • Prior experience as an outreach worker a plus

Nice-to-haves

  • Ability to exercise good judgment with patients, clinical care teams, others involved in the delivery of interventions
  • Ability to effectively manage time and tasks, prioritize, and stay organized
  • Excellent oral and written communication skills
  • Exceptional active listening skills
  • Proficient in MS Word and computer data entry
  • US work authorization
  • Someone who embodies being Oaky

Benefits

  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
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