Community Home Lending Advisor- Oakland CA

$69,992 - $69,992/Yr

JPMorgan Chase - Oakland, CA

Full-time - Senior

Oakland, CA

Credit Intermediation and Related Activities

About the position

As a Community Home Lending Advisor at JPMorgan Chase, you will leverage your passion for homeownership to build strong relationships within the community, particularly focusing on low-and-moderate income and minority communities. Your role will involve guiding customers through the mortgage process, ensuring they receive exceptional service and support in achieving their homeownership goals. You will act as the primary point of contact throughout the loan origination process, emphasizing relationship-building over mere sales.

Responsibilities

• Provide expert customer service by maintaining contact with existing mortgage customers and following up regularly throughout the process.
• Listen to and address customer concerns, explaining financial terms and requirements, and coordinating with partners and stakeholders.
• Become knowledgeable about Chase products and local housing assistance programs to assist customers in qualifying for down payment and closing cost assistance.
• Produce high-quality loans by gathering necessary information while ensuring compliance with lending guidelines and Chase policies.
• Establish trust and satisfaction by partnering with customers to identify and recommend the best product solutions based on their needs.
• Identify the best product solution for each customer by asking questions about their needs and interests, and following up on statuses to ensure deadlines are met.
• Build long-term relationships by engaging with customers who are not yet ready for homeownership through education and counseling.

Requirements

• A Bachelor's degree or equivalent work experience in sales and/or real estate is required.
• Five years of proven mortgage sales experience, including strong product, credit, and mortgage process knowledge.
• Knowledge of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines.
• Knowledge of the local real estate market and ability to build external referral sources and networks.
• Track record of customer satisfaction as demonstrated in customer satisfaction scores and comments.
• Superior written and verbal communication skills for community outreach and homeowner education.
• Intermediate PC skills in a Windows environment.

Nice-to-haves

• Experience with low-down payment products.
• Familiarity with community-based nonprofits and consumer advocacy groups.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching