Community Host

JLL - New York, NY

Full-time - Entry Level

New York, NY

1,001-5,000 employees

Real Estate

About the position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Community Host is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. The Hospitality Assistant will be expected to increase the level of engagement and partnership between JLL, our service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused environment. As a Community Host, you will serve as an assisted point of contact for all client employee inquiries, issues, troubleshooting, compliments, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests. You will ensure that Facility Ambassadors are executed in a manner consistent with the SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations. Conducting routine walkthroughs and assessments of the soft service delivery to ensure compliance with service level agreements, policies, and regulations will be part of your responsibilities, as well as striving to improve service performance and achieving and exceeding goals including performance goals and team goals.

Responsibilities

• Deliver exceptional client experience through enhanced engagement and proactive communication.
• Serve as a point of contact for all client employee inquiries and issues related to workplace services.
• Conduct routine walkthroughs and assessments of service delivery to ensure compliance with SLAs and performance metrics.
• Build meaningful relationships with client employees and guests, ensuring a hospitality-focused environment.
• Manage day-to-day issues and potential complaints at the facility.
• Coordinate catering or food service for special events at the facility.
• Inspect conference rooms for cleanliness and coordinate special setups.
• Partner with JLL service providers, site security, and third-party vendors as needed.
• Assist employees on the best use of workplace equipment and services.

Requirements

• Bachelor's degree or equivalent.
• 1 - 3 years' prior experience in hospitality, facility/property management, operations, or knowledge of commercial real estate preferred.
• 3-5 years in a luxury hospitality setting.
• Exceptional customer service skills with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
• Ability to work independently with strong prioritization and time management skills.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook).

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays