Community Impact Activation Manager

Fifth Third Bank - Charlotte, NC

Full-time

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Community Impact Activation Manager at Fifth Third Bank is responsible for leading the Community Impact Program's signature service activation process. This role supports consistent CRA reporting and service activation, enhancing the Community Needs Assessment process to understand community priorities. The manager will optimize program reporting operations to meet compliance requirements and manage the CRA service activation process for various events, contributing to the bank's CRA Service Strategy.

Responsibilities

• Lead the management of signature and non-signature event activation.
• Develop project plans and documentation.
• Coordinate overall project execution and provide project updates.
• Complete assigned project tasks within agreed upon timeframes.
• Identify issues and roadblocks in a timely manner and work through those issues to reach an acceptable outcome.
• Coordinate efforts with both internal and external partners impacted by the project.
• Establish, foster and maintain working relationships with peers, leadership and internal and external stakeholders.
• Analyze data by numerous delivery channels, geographic areas, and product types to identify best practices and develop narratives for regulatory reporting.
• Lead the production and analysis of quarterly and annual reporting and completion of service activation reporting.
• Prepare and manage internal regional communications and provide updates to ensure timely receipt of reports and requested information.
• Identify areas of process improvement to increase departmental efficiencies.
• Actively participate and/or lead regular meetings with peers to build and maintain knowledge of current and emerging issues and risks.

Requirements

• Bachelor's degree or equivalent work experience.
• Five + years' experience with the Community Reinvestment Act.
• Advanced understanding of Fair Lending and Responsible Banking laws and regulations.
• Three + years' work experience involving sizable analytical responsibilities.
• Strong analytical skills to gather, assess, validate, and present data.
• Understanding of the Federal Reserve and CFPB examination standards.
• Excellent oral and written communication skills.
• Demonstrates sound judgment and applies logical and critical thought processes.
• Proficient in Microsoft Office Suite.