Community Liaison, Home Health and Hospice

Hospice USA - Milan, MI

Full-time

Milan, MI

Ambulatory Health Care Services

About the position

The Community Liaison for Home Health and Hospice at HarmonyCares is responsible for driving business development and communication within the community, focusing on referral partnerships. This role involves educating patients, caregivers, and guardians about the services offered by HarmonyCares, ensuring they understand the benefits of enrollment and eligibility processes. The position requires a proactive approach to market analysis and relationship building, aiming to enhance patient access to quality healthcare in their homes.

Responsibilities

• Conduct market analysis and assess the competitive landscape to differentiate HarmonyCares services.
• Meet and exceed face-to-face and virtual meeting goals with key decision makers.
• Understand the eligibility and enrollment process for HarmonyCares services in the local market.
• Track performance in CRM and adhere to budgeted targets for the region.
• Schedule discussions with patients, POAs, or guardians to guide them on eligibility for programs.
• Provide direction on benefit enrollment programs and processes.
• Obtain Voluntary Alignment Forms from patients, POAs, or guardians.
• Answer inbound calls from patients, families, and facility staff regarding eligible programs.
• Triage patient concerns related to care needs, scheduling, and billing to the appropriate department.
• Document outreach calls and meetings with external sources.
• Ensure timely attendance at scheduled meetings with patients and caregivers.
• Adhere to company policies and procedures related to patient outreach calls.
• Maintain communication with the Director of Enterprise Sales, Practice Managers, and local support staff.

Requirements

• High school diploma or GED.
• Six months or more of administrative office experience or outside sales experience.
• Valid driver's license and good driving record.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Strong organizational skills.
• Proficient in computer skills including Word, Excel, Outlook, and report software.
• Demonstrable success in building telephonic relationships with eligible patients.

Nice-to-haves

• Self-motivated and driven individual who can perform at a high level with minimal oversight after initial training.

Benefits

• Health, Dental, Vision, Disability & Life Insurance
• 401K Retirement Plan with company match
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training