The Opportunity Tree - Phoenix, AZ
posted 5 months ago
The Community Living Team Manager is responsible for ensuring that high-quality support is provided to individuals with physical and/or intellectual disabilities. This role involves monitoring the services provided, developing staff training and opportunities, and assisting in the development and implementation of financial, strategic, and programmatic goals. The manager will ensure that Supervisors and Direct Support Professionals (DSPs) are completing their job duties effectively, ensuring contract compliance, and fulfilling The Opportunity Tree's mission, vision, and values. In this position, the manager will oversee and manage a team of DSPs and Supervisors, providing guidance, support, and direction to ensure the delivery of high-quality services and support to individuals. Establishing clear performance expectations is crucial, as is holding DSPs and Supervisors accountable for meeting objectives, targets, and service standards. The manager will monitor and evaluate the implementation of policies and procedures by DSPs and Supervisors, ensuring compliance and identifying areas for improvement. Fostering a positive and supportive work environment is essential, promoting teamwork, communication, and collaboration among DSPs, Supervisors, and other stakeholders. The manager will serve as a point of contact for escalated issues and concerns from DSPs, Supervisors, and individuals receiving services, addressing them promptly and taking appropriate actions. Additionally, the manager will create, monitor, and fill schedules as appropriate, utilizing the Paylocity timekeeping system to ensure accurate service hours as contracted. Assessing and evaluating the individual needs of each Member in their home is a key responsibility, as is advocating, facilitating, and coordinating support for Members. The manager will facilitate and participate in developing the Individual Service Plan and will develop and implement Member-driven goals/objectives and behavior-building programs, ensuring compliance with Article 9. Proactively maintaining communication with families and guardians of Members is also a critical aspect of this role.