Taylor Morrison - Scottsdale, AZ
posted 3 months ago
The Community Management Manager at Taylor Morrison plays a pivotal role in overseeing the management and operations of community associations, ensuring that all interactions with customers and management companies are handled effectively. This position requires a strong focus on customer service, as the manager will supervise all interactions with customers, on-site and off-site management companies, association managers, activities directors, gate attendants, and vendors. The manager will be responsible for responding to customer complaints and coordinating with the Taylor Morrison customer service department to resolve any outstanding concerns, ensuring a high level of satisfaction among community members. In terms of community management, the manager will oversee the creation and supervision of community structures, including master and sub-homeowner associations, maintenance-free designations, community development districts, and condominium associations. This role also involves assisting with the operation of Community Development Districts and acting as a liaison and board member. The manager will develop processes to improve communication flow to customers and management companies, which includes managing community newsletters, event calendars, and websites. The Community Management Manager will also facilitate and speak at all association meetings, including quarterly meetings, budget meetings, and annual meetings. They will schedule physical reviews of properties with management companies to ensure that the appearance of the grounds and communities is maintained properly. Additionally, the manager will supervise the establishment and execution of association guidelines and agreements, ensuring that management companies focus on troubleshooting issues such as rental properties, lawn maintenance, and compliance with deed restrictions. In the realm of facilities management, the manager will ensure that proper maintenance and service standards are executed by management companies, including those for golf courses, restaurants, pools, and fitness facilities. They will supervise staff training and evaluations, manage community customer programs, and assist with facility remodels or expansions. The role also involves financial analysis and review, where the manager will conduct monthly analyses of community homeowner associations and Community Development District (CDD) financial statements, providing recommendations to senior management for improving financial conditions. Coordination with various departments, including land, customer service, sales, and administration, is essential to address community needs and requests effectively.