Community Manager (120 units) - downtown Seattle

$68,000 - $70,000/Yr

Pillar Communities - Seattle, WA

Full-time - Mid Level

Seattle, WA

Real Estate

About the position

Pillar Communities is seeking a Community Manager for an upscale apartment community with 120 units in downtown Seattle. The role is responsible for maximizing the property's long-term operating performance, managing personnel, and ensuring high standards of customer service. The Community Manager will lead a team, develop marketing strategies, and maintain the physical condition of the property while adhering to company standards.

Responsibilities

• Recruit and retain a team of sales and service-oriented property management professionals.
• Train and develop on-site employees to promote from within.
• Support and develop the Assistant Manager and Maintenance Supervisor in their roles.
• Ensure all employees adhere to Pillar Communities' philosophy of respect and high customer service.
• Develop strong marketing and customer service skills to increase resident retention.
• Anticipate market changes and adjust strategies accordingly.
• Conduct physical inspections of the property to evaluate health, safety, and asset preservation.
• Recommend capital improvements based on property condition assessments.
• Ensure property employees focus on budget status and current trends.
• Conduct regular audits of office and maintenance procedures.
• Prepare various weekly, monthly, quarterly, and annual reports accurately and timely.
• Develop an operating budget for the property with input from the Maintenance Supervisor.
• Warmly greet prospective residents and present community features and benefits.
• Attend to resident issues and maintain communication.
• Stay aware of local market conditions and trends.

Requirements

• High school diploma or equivalent.
• Exceptional customer service and leasing skills.
• Demonstrated leadership qualities and professionalism.
• Strategic thinker with strong communication skills.
• 3-5 years of prior property management experience.
• High tolerance for ambiguity and change.
• Friendly, outgoing personality with a positive attitude.
• Ability to work at a fast pace and meet deadlines.
• Intermediate level of English reading, spelling, writing, and comprehension.
• High level of accuracy and attention to detail.
• Excellent organizational skills and ability to multi-task.
• Ability to apply common sense understanding to carry out detailed instructions.
• Computer literate, including Microsoft Office products and Yardi.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance