Community Manager - 500 West Trade

About the position

With the city’s vibrant tapestry as your backdrop, 500 West Trade, nestled in the heart of Uptown Charlotte, this architectural marvel offers you an urban sanctuary that redefines luxury living. Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Responsibilities

• Lead by example, embodying the core values and culture of Northwood Ravin to inspire your team.
• Motivate and coach the team to effectively execute sales, marketing, and operational activities that achieve occupancy and retention goals.
• Foster a positive, collaborative work environment where all team members are encouraged to share knowledge and grow professionally.
• Manage the financial performance of the community by executing strategies to meet goals.
• Assist with the preparation and implementation of the annual budget, ensuring expenses are controlled and additional income opportunities are identified.
• Review and analyze financial reports to track performance and adjust strategies as needed to meet or exceed targets.
• Cultivate strong relationships with residents, addressing concerns and ensuring a positive living experience.
• Execute resident retention strategies to foster long-term satisfaction and loyalty.
• Handle escalated resident concerns, leading resolution efforts to maintain a high level of resident satisfaction.
• Oversee property operations, ensuring the community is maintained to high standards and all policies are effectively enforced.
• Ensure marketing efforts, including outreach, social media, and community events, are executed consistently to boost brand awareness and occupancy.
• Provide accurate and timely financial and operational performance reports clearly explaining trends and variances.
• Maintain open communication with all team members to align goals and ensure smooth operations.
• Being available to work weekends as needed.

Requirements

• 2+ years of experience as a Property/Community Manager and 4+ years in Multi-Family Property Management.
• Strong financial acumen with experience creating and managing budgets to meet financial goals.
• Proven leadership skills with the ability to motivate, mentor, and develop a dynamic team.
• Exceptional customer service skills and a professional, customer-focused attitude.
• Ability to connect with residents, build meaningful relationships, and create a welcoming community.
• Excellent verbal and written communication skills, with a focus on clear, effective interaction.
• Proficiency with property management software, apps, and general computer programs.
• Strong problem-solving abilities and a creative, solution-oriented mindset.
• Ownership mentality, taking responsibility for both property performance and team success.
• A polished, professional appearance with the ability to represent the brand with pride.
• Proven supervisory experience, including hiring, training, and evaluating team members.
• A willingness to thrive in a fast-paced, ever-changing environment with a focus on growth.

Benefits

• Competitive compensation along with various monthly bonus incentives
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!