Community Manager - Affordable

About the position

Fairfield properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Community Managers are independent leaders that maintain these high standards and approach all facets of the property's operations with strong business instincts and a customer-centric mindset. Community Managers play a critical role in hiring, coaching and supervising a high performing team. Their focus is to ensure the property's revenue and profit targets are met while maintaining best in class standards for customer service and high retention for our residents. This is a busy, exciting job for a dynamic, self-motivated collaborator who is passionate about a vibrant career in residential property management. This position reports to a Regional Manager.

Responsibilities

• Recruit, lead, motivate, and develop a high performing and diverse staff.
• Provide coaching, guidance, ongoing feedback and light mediation.
• Ensure adherence by all staff to company policies and procedures.
• Prepare, execute and truly own the property's operational budget.
• Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue generating opportunities.
• Oversees customer collections and implements legal proceedings when necessary.
• Ensure budgeted occupancy levels at budgeted rental rates are in conjunction with other goals of the property.
• Prepare and conduct property inspections and corporate or investor tours.
• Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents.
• Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs.
• Monitor correct usage of income and rent limits as well as utility allowances.
• Walk units to prepare for state required inspections.
• Maintain positive relationship with local housing authority.
• Ensure the effective execution of marketing programs per branding and marketing standards.
• Represent and ensure the content for your property is represented accurately on marketing assets such as the property website and social media.
• Increase resident satisfaction through lease renewal strategies and resident retention plans.
• Serve as a Fairfield ambassador by effectively and professionally managing residents' concerns.

Requirements

• Minimum of three years of property management experience required.
• Minimum of three years LIHTC experience required.
• Experience using Microsoft Outlook, Word, and Excel.
• Prior experience preparing for a REAC inspection, as needed for HUD properties.
• Experience in a leadership position and in managing a staff preferred.
• Experience using Yardi or other related property management accounting software.
• Experience in writing and maintaining budgets.
• Strong understanding of federal, state and local fair housing laws and provisions.
• Strong knowledge of IRS 8823 guide and HUD 4350.3 Manual.
• The ability to read and understand regulatory agreements.
• A previous track record of maintaining occupancy and net operating incomes in multi-family property management position(s).
• High school diploma or equivalent required; Bachelor's degree preferred.

Nice-to-haves

• Industry certification preferred.
• Housing Credit Certified Professional (HCCP) Designation preferred.
• Certified Credit Compliance Professional (C3P) Designation preferred.
• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property.

Benefits

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance